If they are sincerely trying, they are probably not letting it run long enough before adding and in between shots. The liquid line temp that appears not to be dropping in response to adding Puron can suddenly take a dive quickly if the system is allowed to run long enough.
I usually start cleaning and do pretty work while letting a new install cook for a half an hour, give it a shot and go back to clean up, putting away tanks and tools and loading up the old equipment - coming back periodically to check and give it another shot if needed.

