The solenoid is energized through harvest and I agree that this would only happen if the sheet is thin. If you read my earlier post, you will see I mentioned checking the adjustment on the ice thickness sensor. If it is too thin then the harvest assist will push and split it down the middle.
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my suggestion is tell customer you can get him a good Manitowoc to replace his crappy scotsman. code 8 is the most common error code and hardest to correct. poor design on scotsman. i went to training course on the prodigy. when it was over i thought"well im not going to promote this crap will stick with manitowoc" the trainer looked at me and smiled as if he agreed.