I really appreciate all your feedback.
When the time comes that I do get the new repairman out; I'll be sure to have him read all of this first; then I won't have to explain myself again, and he'll have your ideas -- I really appreciate that. I've tried so hard over the last year to get these guys to listen to me, to just make it right. The bill tells the story however. I can look back at a day when we've used the heater and KW usage that day is outrageous. So we mostly burn wood now. But I want the heater to work like it did in the good old days.
Heat strips vs coil -- I would like to understand the difference.
Does the fan ever spin backward on the pump?
It used to clearly go into defrost, now I never see it/hear it.
Really appreciate your thoughts.
p.s. Why would someone not want my heat strips to run?
p.s.s. The very last guy out here in April who filpped the pump fan switch, telling me something about it being for "commercial use" blah blah blah... was the same guy who decided we needed a coil deep clean $XXX But I think I found my coil online brand new for $XXX (not sure if it's the right one).