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Job for a Medical Centre Cold
Arrive to find Controller Temp Reading 20.6’C
Setpoint @ 20.1’C
Up the Setpoint to 28’C
Go check the Outdoor , both stages running & no faults
2 Staff Members then stated “what have you done , it’s getting warm in here” & Proceded to turn of a Heater they had running in each of their rooms.

Advised staff on how to use controller & changed Setpoint to 22’C & set schedule to come on @ 7am so the space is comfortable on their arrival @ 8am Weekdays.

Stupidest service call I ever ran. (Stupid being on my end???)

Customer calls, says they bought a new thermostat, what would I charge to install it?

I was just licensed, hungry for work and customers, job was 10 minutes away.... here comes the stupid part ..... I said “sure, $xx dollars (svc call fee).”

Upon arriving, the homeowner presents the lowest cost stat from a big box store..... and it’s DOA!

So she says, oh I bought it just down the road, would you mind waiting while I run down and exchanging it? I said yes and proceeded to wait 45 minutes for her to return with the new one.

New one arrives and it too is DOA! Now she is thinking the same thing every one reading this is probably thinking (no way, it’s something you are doing wrong, there is no way they could both be bad!).

Now as a fellow tech, keep in mind that I tested continuity across thermostat pegs with batteries in... and stat removed from the wall... and couldn’t even get either stat to close the manual “on” switch for blower motor.

At this point I tell her that I have a basic stat on my van.... let’s try it.

Slap the stat from my van in and everything fired right up.

..... then she flips about the price of my stat..... being hungry and not wanting to make waves, I offered to give it to her at cost (which was actually less than the receipt I saw in her return bag, than the big box store). She of course agreed and off I went, with my service call fee in hand.... and 3 full hours of time spent.... ��

On the bright side, she end up raving to her neighbors about me and I sold a system replacement AND a pull and clean to her direct neighbors.... then one of the neighbors friends hired me to put a compressor in!?

So I am left with mixed feelings..... if you treat a stupid service call like it is stupid, you may miss out on the fallout of being patient with stupidity.

You know it just occurred to me, the stupidest service call I ever went on was . . . The one I didn’t fix right the first time I was there.

Lol

Originally Posted by rcstl

got my attention at brain eating amoeba! I hear they are as bad as zombies.

You mean you don't wear a full hazmat suit, breather and all when you put the gauges on?

got my attention at brain eating amoeba! I hear they are as bad as zombies.

Originally Posted by Mr.105degrees

I think the dumbest ive seen was the customers were saying there was a " Big" freon leak and they even pointed me where it was, the high side schraeder valve! after inspecting the system it being 2 yrs old!! I added a little refrig and checked for leak with my detecter and nothing i told them that it was weird i had no leaks and was scratching my head and they confessed that they huffed on it to get high smdh!

Did you give them the public service announcement that people have died from inhaling that stuff, that they just contributed to global warming and they are now subject to a $25k fine or higher, and that they need to get to the Dr., tell him what they did and that they may have picked up a brain eating amoeba! There is a 5% chance they won't do it again if you told them that, but it's worth a shot.

Originally Posted by Mr.105degrees

I think the dumbest ive seen was the customers were saying there was a " Big" freon leak and they even pointed me where it was, the high side schraeder valve! after inspecting the system it being 2 yrs old!! I added a little refrig and checked for leak with my detecter and nothing i told them that it was weird i had no leaks and was scratching my head and they confessed that they huffed on it to get high smdh!

Attachment 800102

Not stupid at all brother ! you needed that call to excersise your compassion

I think the dumbest ive seen was the customers were saying there was a " Big" freon leak and they even pointed me where it was, the high side schraeder valve! after inspecting the system it being 2 yrs old!! I added a little refrig and checked for leak with my detecter and nothing i told them that it was weird i had no leaks and was scratching my head and they confessed that they huffed on it to get high smdh!

She does know what you do for a living right? Lol Or are you a secret agent tech?

Originally Posted by Rustytool

15 20 minutes ago
hi hun, dad put some stuff in the basement a few hours ago and now the heats not working. Hes in bed but it's cold in here.
Which switch did he turn off when he turned off the basement lights?
Their both off?
Mom turn the the switch with the red plate back on...yes if it that doesn't do it I'll swing by... it sounds like it's working? yeah that needs to be on..no it needs to stay on all the time..yes all the time..
Yup make sure it stays on... No leave the switch on, the furnace will turn off when it gets to what you set the thermostat at...yes I'm sure. yes leave it on all the time.. no mom it's getting late janelle is in bed with riley, yeah I'm pretty sure they are asleep. I'll tell you what how about we grab dinner this week or you guys can swing by and we can cookout on the grill or something. yeah call me back if the heat turns back off. love you to, good night.. yes leave it on.. yup leave it on...love you t..yes it needs to be on... love you too goodnight.

Sent from my SM-N950U using Tapatalk

Sent from my SM-N910W8 using Tapatalk

15 20 minutes ago
hi hun, dad put some stuff in the basement a few hours ago and now the heats not working. Hes in bed but it's cold in here.
Which switch did he turn off when he turned off the basement lights?
Their both off?
Mom turn the the switch with the red plate back on...yes if it that doesn't do it I'll swing by... it sounds like it's working? yeah that needs to be on..no it needs to stay on all the time..yes all the time..
Yup make sure it stays on... No leave the switch on, the furnace will turn off when it gets to what you set the thermostat at...yes I'm sure. yes leave it on all the time.. no mom it's getting late janelle is in bed with riley, yeah I'm pretty sure they are asleep. I'll tell you what how about we grab dinner this week or you guys can swing by and we can cookout on the grill or something. yeah call me back if the heat turns back off. love you to, good night.. yes leave it on.. yup leave it on...love you t..yes it needs to be on... love you too goodnight.

Sent from my SM-N950U using Tapatalk

thermostat
I took a call because of no cooling the thermostat was turned off. when i told the guy that was the only problem after checking out the unit to be sure he told me he couldnt believe it had happened.... again... because this was the third time they had called about no cooling and found someone just didnt turn on the thermostat(old school dial needed the switch on the bottom physically moved to cool)

Coolerguy post#660, once had an older homeowner claim a"ghost" was adjusting his t'stat as wife rolled her eyes. Replaced standard T-87 with a T-87 that had individual (clicking) temp settings and never heard from them again. That Alzheimers/Dementia is sad to see.

Originally Posted by theoldscroll

Maybe the kid was smokin a muskie and didn't want to get caught. I ran a call 20+ yrs ago where mom complained of no air in junior's room. Pulled the floor register to pull out a very large bag-o-hippie hay. "I guess I need to have a talk with my son" she said.

That’s funny!

Originally Posted by knave

Today I was at the dentist getting a cavity filled, and the asusistant asked me if I was a plumber, because her water jet wasn’t working.... Took a look at it and ended up getting it working, after the drilling was done but before the filling was in lol

thats funny!

Today I was at the dentist getting a cavity filled, and the assistant asked me if I was a plumber, because her water jet wasn’t working.... Took a look at it and ended up getting it working, after the drilling was done but before the filling was in lol

I had a guy yesterday with a 2 stage Tempstar furnace exhauster blower. Inner bearing is bad. Says it sounds like a circular saw. This is the kind of guy who likes to buy his own parts so I tell him 2 supply houses that will have the part.

What's he do? Goes to his own choice of electric motor repair shop who sells him the complete assembly. Today at 4:30PM I pull off his old one, and the new one is wrong...only single stage. He said leave the old part off. So, he thinks he will now return an open electrical item and get a different one:

- that wont happen. No returns on electrical items
- they are closed until Monday

Methinks I will be selling him the correct part tomorrow from the supply house.

I think my human defence mechanism of forgetting some of the exceptionally stupid calls I've run have helped me keep my sanity.

Dad years back used to install central vacc systems in homes.
Got a call that the daughters room was not working.
Found 3 bags stuff up the pipe, Mom was standing there when I pulled them out......