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Originally Posted by mikesands

So how does that work ? You charge a flat fee for a repair and you get a percentage of that fee ? Or do you get an hourly rate plus a percentage of that flat fee ? or just an hourly rate ? Or some kind of commission on your sales ? Just curious,

Yes......LOL

There are many different ways it can be done. I have been paid hourly, I have been paid hourly plus a bonus and I have been paid strait commission. Personally, I like strait commission the best, HOWEVER, I also have a very good employer now who does a great job of keeping me busy.

JDJ....it's water under the bridge today bro.....hope you stick around and we let cooler heads prevail. If you are as new to the industry as you say, a site like this could be a great thing for you. This is my 11th year in the industry, and I have learned more from the networking on this site in the past two years than I have in most of my career. You're only a few posts away from what you need to get your professional status....then we can talk shop and maybe boost that income of yours!! Let me know if there is anything I can do to help....Good Luck...

Originally Posted by mikesands

So how does that work ? You charge a flat fee for a repair and you get a percentage of that fee ? Or do you get an hourly rate plus a percentage of that flat fee ? or just an hourly rate ? Or some kind of commission on your sales ? Just curious,

This is really the question that this thread was based on. Not ethics.

Originally Posted by Roscoe

The auto industry has been using Performance Base Pay for years.........it works well, requires a sound management oversight as IBM put it so eloquently........

Thanks to many hidden camera observations, consumer reporter investigations, and a lot of advocacy, the auto business had to institute a new program, called MAP, the Motorist Assurance Program.

Each part that is recommended for replacement is documented into one of three classes, based on the reasoning being used to replace the part. One of the categories is strictly for enhancement by customization, such as tuned exhaust headers.

Every customer has the right to receive the old part, unless there is a core charge, and if they pay the core, they can have that part, too.

The reasoning is that most mechanics are young, and lack any kind of moral compass compared to previous generations. The temptation is too great to recommend parts that are not currently needed.

In HVAC, you would discuss the condition of contactors, etc, based on what you know, and then the cust makes the call. You then follow up with a well documented work order, an get an initial next to that line, if you like, in a separate area of the WO, like "preventive maintenance."

Placing pay on the basis of how many things are on the WO places a lot of pressure on folks to act in their BEST behavior, and few folks can consistently do that.

So how does that work ? You charge a flat fee for a repair and you get a percentage of that fee ? Or do you get an hourly rate plus a percentage of that flat fee ? or just an hourly rate ? Or some kind of commission on your sales ? Just curious,

I_Bend_Metal - what a call , kind of like union/non-union or on my side of things Open/Proprietary systems.

Originally Posted by clintkennon

Every time I get my oil changed the guy ask if i want a new air filter. I don't feel like hes trying to rip me off. Hes trying to keep my truck running the best it can.

Only after I ask him if I can see my 'dirty' one, then once I see it I'll determine whether or not he's trying to rip me off. Been to more than one that said my tranny oil/differential/air filter needed changed and when they brought me a sample/it and tried to explain it as being just a bit dirty...


Anyway you can sell extra parts without ripping someone off. As others have mentioned upgrades or simply some added maintenance. It is relatively easy to sell a part to someone that doesn't have a clue what you are talking about, but it is up to the salesperson to be honest.

JDJ - don't be so easily offended, I've been in the field for over 11 years and I am still learning. You very well may work with guys that are crooks, but don't put your limited experience as an umbrella on the rest of us. I know of a lot of guys that would run out of work in the late winter/early spring - I would give them my work as I would always have a list of fixes that needed to be done, but not immediately. Then I would go on their maintenance runs and wonder why they ever ran out of work - some guys just don't notice as much as others. I've been paid numerous times to simply be a janitor, but I was the first one to offer to clean up the mess and the customer was happy to pay my rate.

Let's try this again.

Hopefully, things have calmed some and my advice is heeded.

I meant to close it. Got distracted by the kids.

It's closed now.

If you go to a house and you find a contactor with severely pitted contacts but still working, do you recommend a new one? I do and I get paid the same if they say yes or no, But if I don't and that contactor fails when they need it then I'm the one that looks like the one that doesn't care if their system works. so if your not making suggestions on replacing worn parts are you really helping that customer or are you assuming they would rather save money than have a reliable system.

Every time I get my oil changed the guy ask if i want a new air filter. I don't feel like hes trying to rip me off. Hes trying to keep my truck running the best it can.

thanks for not closing it jr

Now back on topic...........

jdj.........stick around ya might learn something

Originally Posted by JDJ

It's not ignorance that fuels my point of view. I don't mean to call you out man but I'm willing to bet that you have stretched the truth to sell a part.

Performance pay is designed to make the company a 400% profit on anything sold. This system is probably isn't purposed to turn you into a crook but you start to become one.

<edit> I will just say thank you jr.........

Originally Posted by JDJ

It's not ignorance that fuels my point of view. I don't mean to call you out man but I'm willing to bet that you have stretched the truth to sell a part.

Performance pay is designed to make the company a 400% profit on anything sold. This system is probably isn't purposed to turn you into a crook but you start to become one.

I'm closing this thread as you have seriously crossed the line.

You just called a man that you don't know a crook.

I suggest you change the attitude before make any further posts here.

Relax jr I think we can handle this......................with out the hammer........

Originally Posted by Roscoe

hey hey........it's just that 6 months means you have very little credibility especially on here about a subject like this..............






prick.....?...prick....????...I love it when people call me names....

NOW


sit down junior.....come back in a couple a years..............

Credibility is irrelevant on this issue because of the commonality of the varibles concerning this topic.

I'm nobody's junior. If you are so prideful about your alleged maturity maybe you show some respect to me instead of trying to find a way to be difficult.

Maybe you could offer some advice instead of being such a jerk

The auto industry has been using Performance Base Pay for years.........it works well, requires a sound management oversight as IBM put it so eloquently........

Somebody call for a water hose?

Looks like you boys might be simmering a bit.

Originally Posted by I_bend_metal

You could not be more wrong....

Do you recommend a capacitor if one is needed? How about cleaning a blower wheel? How about an igniter? How about a filter or a humidifier pad? I have never MADE a customer EVER do anything they didn't want to do or feel comfortable doing for the better of their system.

You have just insulted a number of great technicians with your ignorance. I am as honest as they come and would never recommend anything that a customer didn't need. EVER!

Yes, this system can be used to take advantage of a customer.....just the same way as an hourly system can be used to take advantage of the company that pays your check. I know guys that take 2 hours to change a blower motor....I can do it in 30 minutes.....should we make the same amount of money for doing it?????

I'm not trying to be a total d!ck here....just telling you that many of us HONEST people.....will not like your statements....

It's not ignorance that fuels my point of view. I don't mean to call you out man but I'm willing to bet that you have stretched the truth to sell a part.

Performance pay is designed to make the company a 400% profit on anything sold. This system is probably isn't purposed to turn you into a crook but you start to become one.

Originally Posted by JDJ

Yes it is that bad bro. If I'm not selling I get a page to not come into work while the guy with the "hot hand" gets to work.

This is a great industry but it's suspect to a lot of manipulation and perversion.


There is a guy that I hired in with who condemns at least two furnaces per week and sells a bunch of bogus crap but the company loves him.

I could very well become that guy but then I have to live with myself.

It's hard to cheat and lie all week and then go to church on Sunday and praise God.

If you go to a house and you find a contactor with severely pitted contacts but still working, do you recommend a new one? I do and I get paid the same if they say yes or no, But if I don't and that contactor fails when they need it then I'm the one that looks like the one that doesn't care if their system works. so if your not making suggestions on replacing worn parts are you really helping that customer or are you assuming they would rather save money than have a reliable system.

Every time I get my oil changed the guy ask if i want a new air filter. I don't feel like hes trying to rip me off. Hes trying to keep my truck running the best it can.

hey hey........it's just that 6 months means you have very little credibility especially on here about a subject like this..............






prick.....?...prick....????...I love it when people call me names....

NOW


sit down junior.....come back in a couple a years..............

Originally Posted by Roscoe

So you've been in the field ahhhhhhhhh a whopping 6 months and you can make this statement...........

Sorry sport I don't think it's the performance base pay concept that is your problem, ya probably need another 5 yr experience............



heh...............6 months............??

What does my time in the field have to do with the basic principles that I'm speaking about?

Not damn thing man!

The elements and variables that are present to a tech with performance pay don't change whether I have 5 years or 1 day.

Stop being a prick and think about what you say before you open your mouth please.

Originally Posted by Roscoe

So you've been in the field ahhhhhhhhh a whopping 6 months and you can make this statement...........

Sorry sport I don't think it's the performance base pay concept that is your problem, ya probably need another 5 yr experience............



heh...............6 months............??

It looks like Sherlock Holmes is on this case.