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We do great with Ice machines. Company I work for gas great repoir with mfg. I made friends with tech support guys and call them personally. One of our best guys actually gets phone calls from tech support asking for tech support. We lease ice machines too and make a killing. We easily have a few thousand leased machines floating around.

and like the dummy iam they called me to do some work for henny penny, and they are ignoring my emails about that too...

Originally Posted by primmers

well i have 3 manitowoc invoices going back almost a year.......

I know that deal. Now I don't feel so bad. My oldest one with Manitowoc goes back to June. Scotsman is spot on. We go online, fill out claim form. Get paid in about 30 days which is very cool.
We also do warranty for about every commercial refrigeration manufacturer out there. Not too many problems for the most part. True is about the best for tech assistance and payment.

well i have 3 manitowoc invoices going back almost a year.......

Hoshizaki is really good on hold time. Usually get through within a couple minutes.

Oh yeah I didn't state this yet. My company I work for is Authorized with every mfg. for commercial refrigeration, so we do a lot of warranty work. We have had in place for 5 years now a contract that every customer has to sign for service, with their credit card info(the office arranges it prior to service). In it and also verbally told to the customer is that any work not covered by the mfg. is billed back to the end user. We explain that the factory only covers so much labor, travel and so forth. And doesn't cover cleaning, calibrating or correcting a mis installed unit. We do get the factories to cover extra many times but you must be upfront on that and not wait till you are trying to bill. Most of the factories note their serial numbers. With that service agreement we are covered, if even they don't want to pay. This stand in court and I have had to call the police out for theft of services because they gave us a bad credit card number and the factory said no to the warranty warranty due to a mis installed unit. That motel owner paid up when the sheriff pulled out the handcuffs to arrest him, all because we had an agreement(contract).

Unfortunatley that is the world we live in.

Scotsman definately has a long hold time, Manitowoc has after hours help to on warranty calls. you just have to wait a long time. but so do the other 4 companies. And I haven't had to wait to long for Manitowoc to call back, that be because I am a CSR and go to the front of the line. They did have phone issues last week and I waited an hour, but that was extemely rare. There may not be a lot if money in warranty but you get your foot in the door of that establishment and that does pay off.

Originally Posted by ddalberto

You mean we can actually get through to a person??? Every time we call we get the same line.....give us your number and a tech will call you back.....that does not work when you are out of town and have ten more places to be. Need more techs on the phone. (Side note, it's not just Manitowoc, I get that with Scotsman too).

Is scotsman still 24hrs like hoshizaki is?

Originally Posted by jonbailey19808

I hate to read about things like this. Call Manitowoc back with the serial number and ask for Jonathan.

You mean we can actually get through to a person??? Every time we call we get the same line.....give us your number and a tech will call you back.....that does not work when you are out of town and have ten more places to be. Need more techs on the phone. (Side note, it's not just Manitowoc, I get that with Scotsman too).

No money in ice machines anymore. They use us as their extended service department.
For the aggravation I prefer to send all the crap to the distributor. Let the customer be mad at them.

Never had issues out of Manitowoc either, we are a csr and our regional service manager is great. You have to communicate with them, especially your regional service manager about special cituations. As far as the board up dates go, these things have numerous languages any numerous inputs. Any slight change requires a change. Even if one word is wrong in any of the languages. I love the Indiagos, they have soo much info. Good to track nuesence calls or intermitent issues.

Interesting, are you guys CSR's? I have never had an issue getting travel from Manitowoc. Up to 2 hrs travel.

Installed a new ID1092, the water pump went out in less then a week. It p me off to tell a customer late Friday night they would have to buy ice until Monday. Also, the labor / part warranty form is has long as tax form.

this one is one of 15 customers i have in this town...i didnt make any moneyon the install, and im losing on the warranty..this guy says he will pay me..

Not to add insult to injury...

Concerning warranty work... If we can't afford to burn the highways to warranty what we install, we can't afford to do the job initially.

Concerning ice machines, how in the world, with online vendors giving ice machines away these days for a few dollars above cost, were you able to profit off an ice machine job 127 miles away one way?

Sometimes you get paid with dollars, and sometimes you get paid with lessons. I have had my share of the latter myself... Still do.

dump valve was letting water out during frz.

Originally Posted by primmers

the 1st IY i worked on, i replaced the dump valve per the factory...i got a replacement valve and no $ for my time.travel..
the 2nd IY i replaced the dump valve again per the factory ( said it was among a batch that want any good), they also suggested i flash the computer which i did..they said for the 500 miles i traveled, the 7 hours of drive time + the diagnose time, they would pay me $110......since then that same machine has a locked up water pump.....

But why were you changing valve?
What was it doing

the 1st IY i worked on, i replaced the dump valve per the factory...i got a replacement valve and no $ for my time.travel..
the 2nd IY i replaced the dump valve again per the factory ( said it was among a batch that want any good), they also suggested i flash the computer which i did..they said for the 500 miles i traveled, the 7 hours of drive time + the diagnose time, they would pay me $110......since then that same machine has a locked up water pump.....

Dump valve leaking by or not flushing out?
What's wrong with the board?
Why do you need to flash it

I got my long coat, dark shade and ill make sure ill flash it. LOL
sorry I couldn't resist

shaka, seems the dump valves have issues, and ive reflashed the computer along with replacing a water pump on one thats less than a yer old..