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I'm 43 years old and have been working in the trades since I was 18 and I have to say that Fieldpiece has the best customer service I have ever encountered. If anyone here has an issue with one the their tools now or in the future, call them. I guaranty they will resolve the problem.

since you brought it up, my SMAN3 broke, (the brass connector off the manifold, after I dropped it from a 16' suicide ladder , 1st thing I did when I got down was to turn them on and make sure they still operate------------------now just to replace that cheesy brass fitting

I emailed Travis Ault from Fieldpiece on Saturday afternoon and quickly got a response by email the same day. He called me Monday morning and shipped a new sman3 to me 2nd day air at no charge. Just got it delivered today. He even included a return shipping label in the box so all I have to do is put my defective unit on the same box and drop it off at a ups store. Excellent service if you ask me.

I have a sman3 and have 5 guys I have ordered them for this year with Zero problems and 100% satisfaction.

Originally Posted by hvac5646

GREAT.

Today MY SMAN 4 started leaking by. WTH? We have some spare upgrade valve kits from our SMAN 3s. Gonna try that and see what happens.

I'm on my second set
This one leaks by too. Really irritating to know you can't trust them.
However (if they didn't leak) they would definitely be my go to guages!

Sent from my SAMSUNG-SM-N900A using Tapatalk

Always give Fieldpiece a call and we can diagnose what the issue is and get you fixed the fastest way possible.

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Originally Posted by RussellHarju

Always give Fieldpiece a call and we can diagnose what the issue is and get you fixed the fastest way possible.

Call 714 - 634 -1844 for Customer Service

My sman3 just started leaking on the low side between the manifold body and the display. Only had the a couple months with less than daily use.

I didn't really see a huge difference between the 3's an 4's so I just bought the sman3's. no problems so far. I'm a happy camper lol

Originally Posted by hvac5646

GREAT.

Today MY SMAN 4 started leaking by. WTH? We have some spare upgrade valve kits from our SMAN 3s. Gonna try that and see what happens.

call it in to fieldpiece, usually its an over the counter swap, if not they will instruct you to send them and and you will get new, free of charge (at least my experience)

I'm glad I came to this site before buying digital gauges and was led to digicool

GREAT.

Today MY SMAN 4 started leaking by. WTH? We have some spare upgrade valve kits from our SMAN 3s. Gonna try that and see what happens.

Originally Posted by garychance

who in the hell is "uncle" or im i missing something, i should be getting?

It's his uncle/boss

who in the hell is "uncle" or im i missing something, i should be getting?

Originally Posted by hvac5646

The boss bought an Sman 4 for himself and one for me early this year. Summer came way late and ours SMANs did not see much usage until the past two or three weeks.

Bosses SMAN started leaking by from the hi side so FP sent him a new one 2nd day air. Now this one was is leaking by too. To say the boss was pissed is an understatement. He called FP and pretty much was not taken very seriously by the tech. No solution was was offered by the the tech.

Boss called the next day loaded for bear. Got another tech who explained that the new SAMN 4s have a different valve gasket that needs to be torqued down tighter than one would usually consider to make a leak tight seal.

Uncle is admittedly a tough customer but the treatment he received
from FPs first tech was un-deserved. Our company has been a strong supporter of FP even when the our instruments did no perform as advertised.

We will continue to support FP but I feel this incident needed airing.

Also we are on FP email list. A service bulletin should have been issued on the new gaskets in the SMAN 4. Boss was also informed they received a small number of SMAN 4s back for this reason.

Just thought this was important enough to inform others who might have had the same problem.

Yep
Same here!
They sent me new valves. When I pulled the old ones, I didn't see anything wrong with them. I reassembled with nylog.
I found the problem is that you have to crank the crap out of them to stop the leak-by.

sent from my Samsung Galaxy Note

Right when i was about to buy one. I may hold off a month or two now to see if this is going to be a major prolem

Originally Posted by hvac5646

If you mean it would have been nice to have the option of mounting the SMAN to a diff manifold....

Yes, that would be a nice option.

Originally Posted by ault51

Sorry to hear you/your boss had a bad experience the first time around. I hope Uncle felt better and is back at it with his SMAN after the second time around.

We appreciate the feedback...we know we aren't perfect and can only get better if someone calls us out when we stray off course!

Cheers

Travis

So far so good.

Originally Posted by chuckcrj

I wasn't inferring that you should buy a DC. I knew you had one.

If you mean it would have been nice to have the option of mounting the SMAN to a diff manifold, it probably crossed Uncles mine.

If i confused your meaning I apologize.

Originally Posted by hvac5646

I don't get what u mean. You do know that Uncle and I both own Ak 900s as well as Testo digitals, don't you? So inferring that Uncle should buy a DC is pointless since already owns two.

I wasn't inferring that you should buy a DC. I knew you had one.

Originally Posted by chuckcrj

Too bad you can't mount them on your choice of manifold.

I don't get what u mean. You do know that Uncle and I both own Ak 900s as well as Testo digitals, don't you? So inferring that Uncle should buy a DC is pointless since already owns two.