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Originally Posted by hvacrmedic

Awesome gauges. The best hands down.

I have to say the same myself I am quite pleased with my digi-cools. Since I got my digi drsa1200 2 years ago I haven't used analog gauges since. Just a few days ago I got my 1250 conversion kit and I installed it. It wasn't until I opened it up and did the conversion that I realized how robust the digi-cool really is. The case is built like a brick **** house an the pc board is nearly 1/4 inch thick the two pressure transducers are impressively rugged.

It is clear to see the Digi-cool is a labor of love.

Thanks Jim, PM sent

anyone have a watts tk99d backflow preventer tester that has gone bad. mine has a cracked transducer and nobody will fix it they are very expensive to buy new and i just can not get myself to throw it out.

Its still that communication thing.

Give me the invoice number and I will take care of it.

Thanks

Jim

Originally Posted by jim bergmann

Swampfox
Your meter is on the way back. Although you talked to customer support and were assured that the meter would be covered under warranty, service had no way of knowing what happened and assumed it was mishandling. They followed standard protocol. It was a breakdown in communication.

Sorry for the confusion.

Jim Bergmann
Testo HVAC/R technical specialist.

Jim, if you are still following this thread, did you mean that this was going to be covered under the warranty? I received a bill in the mail today for $78

Thanks Jim, I appreciate it.

Swampfox
Your meter is on the way back. Although you talked to customer support and were assured that the meter would be covered under warranty, service had no way of knowing what happened and assumed it was mishandling. They followed standard protocol. It was a breakdown in communication.

Sorry for the confusion.

Jim Bergmann
Testo HVAC/R technical specialist.

SwampFox,
Just got your PM and I have contacted the appropriate persons to get this resolved. Give me another day.

Thanks

Jim

I just had the spring loaded pipe clamp temperature probe go bad on mine (#556) today. That's the second one in less than a year. Fortunately it will be covered by warranty. Especially since a new one will cost me $215.00! I hope the next one lasts longer than a year. THAT'S AWFULLY EXPENSIVE FOR A TEMPERATURE SENSOR! It read 139 degrees strapped to the same pipe as my other sensor which read 74 degrees, 1/2 inch away.

I received the #556, with the first temperature probe on February 19, 2008. I ordered the second temperature probe about a month later. The first probe cost me about $140.00, now it is $215.00! That's inflation!

Fortunately I have a back up temperature probe.

Originally Posted by Swampfox

I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything

You had to authorize warranty work

I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything

Hey Swampfox,

What ever happened?? Did they take care of you or what?

Swampfox,
Shoot me a PM and I will check into this. I am sure that there is an explanation. (Like maybe someone screwed up.) I would be glad to check into it for you.

Originally Posted by Reeferman

Other than the strap on temp probes you don't hear bad things about the Digi Cools.

Awesome gauges. The best hands down.

Originally Posted by DesMech

Oh, I don't know, I bet the other brands have a few less than satisfied customers, this one just happens to be on the internet.

Other than the strap on temp probes you don't hear bad things about the Digi Cools.

seems to be lots of complaints online on those guages, I never bought them myself. I own a testo tach, only problem I had was UPS sent it around the world on me.

Originally Posted by Carnak

Just going by the complaints I see on that particular product swamp, I say they got a lemon there

Glad to hear from someone who has tried these guages, I 've been wanting to buy a digital set and was looking at the Testo and the "DigitCools".
At the AHR show last week I saw some new manifolds coming out that are milled from a solid block of aluminum. I think I'll wait for those to come out before I buy anything.

I have a testo 556 digital gauge. For every day use it is a great gauge. If I hook up both clamp-on temperature probes to the same pipe, they read the same within 1 degree F. If I hook both the high side and low side gauge, the read the same. Period.

But the plastic case is not the greatest, the manual sucks, and the software only runs on one of my three computers. The software manual could use some work too.

I would buy some other probes, but the manual does not really describe what they will do or how.

They have wireless amp clamp, humidity probe, and other stuff. I have the data logging software, but it is hard to use.

Testo makes some great stuff, but their gauge sets still need some work. And they are pricy too. The strap-on temperature probe was $120.00 when I bought my first one, 4 months later my second one cost $180.00. I don't know what they cost now.

I probably won't buy another one.

Just going by the complaints I see on that particular product swamp, I say they got a lemon there

Im just going to pay the $78 and get them back, then sell them on here or ebay

like I said I was pissed off about this yesterday and maybe the comment in my original post was a bit harsh, but I still dont feel like I abused it in any way and this should have been covered