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Guess this is the advantage of working for the 500 lb gorilla in the mechanical room; If the local office and local tech support rep can't help, the Richmond office will have an answer by end of day about 97% of the time and the factory tech reps will call me the other 3%.

The last time I used Trane tech support I called the local guys who then had to register my cell phone numb, name, co name, etc and then I was patched in and got a return call. New system for them in the last few months.

I've gone through my local Trane branch for commercial tech support a few times. It's always been a 3way conversation with the Trane counter guy, tech support and myself. I think the relationship you have with your local Trane parts office will play a huge role on how quickly they will provide assistance. The tech support was great too!

They do have tech support but it they generally won't speak to contractors- it's designed for Trane techs.

I'm wondering if this discussion is including tech support for commercial along with tech support for residential/light commercial? My experience is with commercial only. Too bad the OP didn't provide a model number. I see he hasn't been back since his first post.

Originally Posted by hvac wiz 79

I've never known of any trane tech support that was solid. My last employer gave me the # of a trane guy but all he did was read from the same manuals that I have. While the white or black book is informative, it's not exactly a great troubleshooting guide either. This forum is probably the best help I've had with issues on a trane by using search function

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Guys like R-123, jayguy, and supertek65 to name a few who are awesome Trane tech support.....

I've never known of any trane tech support that was solid. My last employer gave me the # of a trane guy but all he did was read from the same manuals that I have. While the white or black book is informative, it's not exactly a great troubleshooting guide either. This forum is probably the best help I've had with issues on a trane by using search function

Sent from my SGH-T999 using Tapatalk 2

All of the local offices should have a tech support person you can speak to. If your local office is not getting you what you need, try one in the next city until you have success. If the need arises, they can call the factory for/with you. I know that the guy in my area knows his stuff and will go to great lengths to help people.

Never had any luck getting a hold of Trane tech support... Left messages and still waiting for a call back... And that was a few years ago.

You might try your American Standard dealer and ask for there tech support number. Depending on the unit they may be able to help.

Worked with A Trane guy in the past and he said tech support only for them. He was unaware of any tech support for non-Trane pukes.

Oh they have tech support but only if you work for them.

Loved stumping those guys on calls, great bunch of guys though had a great relashionship with alot of them as they also taught classes.

Originally Posted by Tommy knocker

Our local trane supplier will call tech support on a 3way call for us. Never had a problem getting support. If your local supplier won't do that call the next closest supplier and get them too. And when they do let the factory know what's going on so they can fix it.

That had been my experience also.

WWFD

Originally Posted by FixItRight

Just get fengs number.

Oh ya. Good idea. Just Feng it.

Just get fengs number.

Our local trane supplier will call tech support on a 3way call for us. Never had a problem getting support. If your local supplier won't do that call the next closest supplier and get them too. And when they do let the factory know what's going on so they can fix it.

I was told by Trane that they don't have Tech Support.

Giving the factory tech support phone number to non-Trane personnel is frowned upon, I believe. You could complain to their boss, or better yet, have your boss complain to their boss. Or you could do business with another Trane office. Or you could do business with a competitor. Or you could present your technical problem here, for help.

Trane Tech Support

Does anyone have the phone # for tech support? I am geting nowhere with my local service guys.

Thanks