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Originally Posted by #1CDNTECH

wow APPION seems to have awesome customer service. I live in Canada and these products are just starting to hit the suppliers selfs hear but not alot of tech's are familiar with the name. After seeing how much they stand behind thier product I think Im gonna invest in a set.

Where in toronto have you seen these in stock.. I would like to get some.

thats o rings and o ring kits

i've got 3 appion core tools and 2 mega hoses,love them,but ingot hosed! i purchased extra 1/4,3/8 at 4 each and 2 vcrt kits and paid 60 dollars for the lot, what a scam!

This is great

It is so great to see manufacturer's or their reps on this site taking care of "problems" with their products.

This is one of the things on my wish list for this site.

Now if we could just get equipment manufacturers to do the same.

I have Appion core removal tools and think they are great. My C&D's & YJ's leaked. My Appion is still doing its job after 2 years.

wow APPION seems to have awesome customer service. I live in Canada and these products are just starting to hit the suppliers selfs hear but not alot of tech's are familiar with the name. After seeing how much they stand behind thier product I think Im gonna invest in a set.

For what it is worth, I have found that the only thing that causes the o-rings to fail in low loss hoses and core tools is excessive tightening. When you are using an o-ring you do not need to crank it down to get it to seal. Also use a little Nylog or vacuum pump oil in the service port before installing the tool, It will keep things form binding.

What is your email address?

Originally Posted by Appion-ChrisP

Send me a message by Email or HVAC-Talk messaging with your address information, and I'll get some out to you.

Any other time, you can just contact us at the factory, by email or call us at 1-303-937-1580.

I would like to get two repair kits for my appion valve core remover but I don´t know your e-mail address. I hope to hear from you soon. Thanks

appion chris thanks for sending me out the kits .. which is which as you sent 2 & any info on how to do it ?? id like a diagram to get an idea of how to do this?

only started using my pliers once they wouldn't turn by hand anymore. ill contact u

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Same thing, you can send me a message or contact us at the factory, and we'll get you taken care of.

The problem you are describing indicates that you have used pliers to tighten the fitting... as the tool is designed for hand-tightening, using pliers or channellocks can quickly damage the o-rings. Hand-tightening is typically sufficient for a deep vacuum, and vacuum pump oil or vacuum grease on the o-rings helps here, too.

Originally Posted by Appion-ChrisP

Send me a message by Email or HVAC-Talk messaging with your address information, and I'll get some out to you.

Any other time, you can just contact us at the factory, by email or call us at 1-303-937-1580.

my o rings are shot. like pushed way in i need to use pliers to even spin fitting. any ideas? united already did an over the counter exchange once

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Originally Posted by davisrey

I have the same problem with my appion valve core remover O-rings and I ´d like to know where to get a replacement pack...in Mexico or wherever i the United States.

Send me a message by Email or HVAC-Talk messaging with your address information, and I'll get some out to you.

Any other time, you can just contact us at the factory, by email or call us at 1-303-937-1580.

I have the same problem with my appion valve core remover O-rings and I ´d like to know where to get a replacement pack...in Mexico or wherever i the United States.

Thanks! No complaints here!

Originally Posted by flanders

I had an issue about a week ago. My core removers wouldn't hold a vacuum. Johnstone exchanged it no questions asked. New one works perfectly.

Glad you got taken care of right away. I don't think we've received yours here yet, but it'll be coming to me when it does. Let me know if any other issues with the new one.

I had an issue about a week ago. My core removers wouldn't hold a vacuum. Johnstone exchanged it no questions asked. New one works perfectly.

Originally Posted by hvac wiz 79

while on the appion topic my o ring is starting to wear down & only used it a few times. is there a replacement package of rings ? how long they typically last?

There is a pack of o-rings you can get, pretty inexpensive, you can ask your wholesaler to check on Appion Part # KTMV10. Or, if they have worn out soon after purchase, please give me a call at the factory with some extra information about how they were used and stored, and I'll get some out to you in exchange for your feedback.

How they are used in the field can directly affect how long the o-rings last; some that have been used heavily are still sealing in vacuum and pressure after nearly 3 years. If they get dry (due to refrigerant exposure and local ambient conditions), you can use vacuum pump oil to keep the o-rings conditioned.

Also, if you have increasing difficulty with evacuation over time, it is likely contamination building up between the ball and the ball valve seals: keep the handle slightly turned, and your vacuum pump can clear out anything that's been building up in there.

my o-rings seem to wear out pretty quickly too, about a month or so in cooling season. i pulled out the o-ring and johnstone was able to match it up easily.

while on the appion topic my o ring is starting to wear down & only used it a few times. is there a replacement package of rings ? how long they typically last?

Originally Posted by HuNGRYTeCH

Appion, is your factory in Englewood or is that just where you are? I always like to support local business and I sure have enjoyed my Appion core removal tool.

Our factory is actually in Englewood, where we moved to a larger facility last year. Prior to that, we were located in Denver proper, about a mile away from our current location. Since you're local, if you ever need support, feel free to come directly to the factory and we can take care of you.

Originally Posted by Bill Lee

I recently bought a pair from JStone. Used them on a job yesterday and couldn't pull a vacuum below 700mc. Put N2 pressure on the system and one of the core remover tools was LEAKING! Guess that I will have to contact JStone for a replacement.

As discussed in another thread, the leak MAY be due to a fitting made outside of the SAE standard. However, if it is only one of the core tools you have doing this, it could just as well be a fluke on that tool.

Feel free to contact us directly as well should you not get taken care of right away, as I personally would like to review any core tools not operating as we expect them to... if it ain't tight, it ain't right.