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I am working on the repair right now with a reputable repair man. After contacting WATERFURNACE on the repair, I received a short email informing me I didn't have a warranty and giving the names of two contractors who were authorized to repair WATERFURNACE equipment. When I contacted one I was told they "don't work on those anymore" and the other their 'geo' guy out two days later and he said it was low on refrigerant and added some. You all know how that turned out, it failed to do anything! So, WATERFURNACE has NOT been any help with their equipment either! When I purchased in 2005 WATERFURNACE had a great reputation and I found the only installer in the area. Now the installer is gone and if you google "Waterfurnace problems" you will find page after page of similar problems. Even GEOCOMFORT doesn't use WATERFURNACE to build their machines due to poor quality. I thought I was buying the cadillac and I ended up with a yugo!

Originally Posted by jmarkham

Owner of a 2005 Waterfurnace Premier or E series 6 ton unit. Polar Vortex outside and I have no heat. Waterfurnace says I never had their 10 year standard warranty because my dealer
"bought down" to a 1 year parts and labor/ 5 year compressor warranty. The original dealer/installer is out of business now. So, Waterfurnace calls their former dealer a liar and leaves me the customer out in the cold. I expected better. The Customer relations department is a joke. The Better Business Bureau complaint setup is a joke.

Yes WaterFurnace allows dealers to buy down warranties. The standard warranty is 10 year parts and 10 years labor but the installing contractor has the option to take money off their purchase and buy down a warranty. This is not WaterFurnace's fault but the installing contractor, no wonder the installing contractor is out of business and this is not WaterFurnace's issue.

People so often blame the equipment and the manufacture when any body here will tell you it all comes down to the install, most equipment out there is pretty good stuff, the reason it breaks 7 out of 10 times is it was improperly installed yet 99 out of 100 times the blame goes to the equipment.
Im sure that if you called a good reputable geothermal contractor they could fix it for you.

sir,

what are he reasons of compressor terminal failure & how repair, r22 compressor,

br,mw

Owner of a 2005 Waterfurnace Premier or E series 6 ton unit. Polar Vortex outside and I have no heat. Waterfurnace says I never had their 10 year standard warranty because my dealer
"bought down" to a 1 year parts and labor/ 5 year compressor warranty. The original dealer/installer is out of business now. So, Waterfurnace calls their former dealer a liar and leaves me the customer out in the cold. I expected better. The Customer relations department is a joke. The Better Business Bureau complaint setup is a joke.

Originally Posted by jscozz

Now I got the bill from the new service tech that found my wiring problem...

$95 for 1 hr min labor
$60 diagnostic fee
$46 parts

He was only there 20 minutes but I understand about the 1 hr min... no problem here... $60 diagnostic fee starts to feel like double billing... since no test equipment or materials except multitester were used. $45 parts for stripping the end of 2 wires and putting under a screw is out of line, no parts were used, and tripple billing of time here...

Am I wrong to be upset at this?

I'm don't know
but I guess he $60 trip charge I don't know about the $46 for parts.

Call and talk to him I he might just be bad at wording on his bill.

but the guy got it working quickly give him the befite of the double and call and talk.

Service charges

jscozz,

I'm not sure what the billing rates in your neck of the woods are, so I can only ask a question...

How much have you paid to the original contractor, both monetarily and emotionally, without having your unit fixed? Remember, this guy took a LOT of stress away from you. Having said that, you should have been made aware of all fees involved before the work began. If no parts were used I would challenge that.

Bergy

Now I got the bill from the new service tech that found my wiring problem...

$95 for 1 hr min labor
$60 diagnostic fee
$46 parts

He was only there 20 minutes but I understand about the 1 hr min... no problem here... $60 diagnostic fee starts to feel like double billing... since no test equipment or materials except multitester were used. $45 parts for stripping the end of 2 wires and putting under a screw is out of line, no parts were used, and tripple billing of time here...

Am I wrong to be upset at this?

Just my 2 cents on jscozz - I feel the same way about lack of customer services/responsibility/warranty compisation being provided by waterfurnace. They are the worst I have seen with the issues I have on my units and will never recommend them again to anyone.

Bad compressor...NOT

jscozz,

Glad to hear you found a service tech worth his salt... Let his/her boss know because they just saved you a LOT money. Tell your friends, your neighbors, your co-workers and anyone you meet! Also, if you spent any money with the other company to diagnose the "bad" compressor, I would demand a refund.

Bergy

OK... I am sure you will all get a kick out of this as I did... NOT.

I got fed up with the contractor that I was using and found a new one... he came out to verify for himself what the problem was, and what do you know... it was not the compressor at all... the rivet holding a double spade lug to L2 (main power in) had failed and separated. I am sure this was the cause of the flash I saw months ago as it was in the process of corroding off... the high heat caused by the thinner and thinner connection blackened all the insulation of wires in that area... and one of the lines that comes off that spade lug goes to the run capacitor (non-switched main power). He reattached those wires and the unit runs perfectly. I saw green oxidation on the rivet and adjoining wires... strange that this would happen indoors though...

I have to admit that I missed that too... was too trusting that the first diagnosis was correct... but now looking back, simply checking power to the caps and compressor should have found this... I am hoping it was just incompetence on the part of the first contractor... and not scamming me into making money off unnecessary repairs.

But in any case, it works fine now...

The new tech I had out said he measures in and out temp of water with a device that straps on to the copper lines at the unit... anyone know where I can find this? My multimeter has a temp setting... and I have a temp probe (stick)... but I'd like to find a direct attachment to check temps myself... either at the copper pipe or using the test ports that are installed in the copper lines.

Also, looking for a good sediment filter to put in the lines to keep my flow meters from hanging up after a few months. Or new flow meters that do not have the center rod...

Thanks for all of your help.

If you guys have a few minutes to look at my other questions below, I'd appreciate it.

Would it be worth me looking into paying for the upgrade or would it not be worth the cost?

js:

Oh crap! I gave you bad information. The Premeir series (R-22) is not eligible for the free scroll upgrade program. Sorry.

Also, my water test show only 36.4 ppm Total Dissolved Solids... and 0 ppm hardness. The Waterfurnace install manual says that at 125ppm or greater there is a need for regular check and possible cleaning. My coils are cupro-nickle. At this level of TDS and only 14 months of water flow, is this still a possible problem?

I am dumping back to the same aquifer via return well also.

My theory on the flow meters is that the friction is between the bob and the rod... mine are stainless steel rods... my pH in the water is pretty low... 4.32 on the untreated geothermal water. I am guessing the rod is being corroded... but the cupro-nickle heat exchanger should not be affected by this... right?

Again, thanks for the quick info...

This dealer is a GeoPro Master Waterfurnace dealer! Not that that means much...

The 15 minute glance check was last October when the hard starts were occurring... the visit 2 days ago he hooked up a device to the refrigerant lines... as far as I know he did not test water pressure or coil flows. He did comment that there were no water test points installed in my attic on the water lines... there are test plugs in my basement where the valves are, but he did not hook up any test equipment there. Are these plus for temp detection only? How is flow in the coax tested?

Is this scroll upgrade from a recall somewhere? Emerson? Waterfurnace? What can I reference to give the dealer the info they need? Or is the scroll upgrade additional cost for me?

What is the job of the filter drier?

Problem with the original dealer is that I had issues with them over the installation... duct work, etc. and have not used them since. Others I know have also had issues... My assumption was this was a Waterfurnace warranty not partially a dealer warranty. But, I would almost rather pay a small amount of labor to a competent service tech than have incompetence for free...

What is a reasonable amount for labor to replace a compressor? It is a horizontal unit and looks to be pretty easy to get out.

js:

re: compressor. CTH1 is a piston compressor, NOT a scroll compressor

re: warranty. The labor allowance is not the issue. We stand behind all our installations 100%. We would not charge the customer a dime for an in-warranty compressor replacement. However, we won't donate a nickel to our competitors warranty problems. Call the installing contractor. He is required to honor the labor warranty, especially if your water is "bad." Installing a pump and dump system with "bad" water will void ALL warranties. The installing contractor could have some legal liability here.

re: start components. If you ask for the scroll upgrade, you well get all those components free.

re: coax. This is the coaxial heat exchanger- the heart of the system. Did your vendor check it for proper flow? How about the pumps?

re: filter drier. A competent service tech would ALWAYS install a new filter drier. Is your service tech competent??? From what you have relayed, I've got my doubts.

re: vendor. This guy gave you a 15 minute diagnosis practically from his car. Did he:

attach gauges?

measure water pressures?

take water sample?

test refrigerant for acid?

If not, CALL SOMEONE ELSE.

It seems you are focusing on compressor replacement details. While this is important, I'd put my efforts into looking for the root cause of the problem, not the resultant symptoms. If the water flow / pressure / quality are ok, fine! If they are not, your new compessor will meet the same fate.

Again, best of luck.

Guys, I really appreciate all of your feedback.

A couple questions... I have found that the Waterfurnace "worry-free" warranty is not as worry free as I thought it was! As you had said below, they only have a labor allowance... not 100% labor coverage.. and it is based on rates at the time the unit was manufactured... not today's rates... so, the vendor is saying they need to replace the compressor, both caps and the contactor. What is a reasonable labor rate to do this... it is old refrigerant and it has to be recharged with old stuff also.

I looked in the unit and the compressor is a Copeland scroll (CTH1-0275-CSU-280)... when you refer to "coax" are you referring to the water piping in the unit or something else? You said there is some way to get a free upgrade to the current control board and emerson monitoring on the compresor? Mine is already a Copeland compressor...

Bergy, "potential relay of the start components"... is that the contactor or a separate relay that is not currently on their replace list above? Is the filter drier a device around the compressor? What does it look like? What does it do? I am guessing they do not replace it by default without me asking for it.

js: ditto to all the previous posts.

Plugged flow meters could indicate well water that does not meet the requirements for a pump and dump system. If the flow meters are in fact, plugged, you can be sure the coax is also affected, which affects operating pressures, efficiencies, and compressor cooling. The installing contractor should have had the water checked before installing a pump / dump. If the water is "bad", these problems will be a constant maintenance problem. There can be a lot of downside to well water open loop systems.

A WaterFurnace dealer will be required to source his parts only from Water Furnace. Your heat pumps have Bristol hermetic compressors. There have been a lot of reliability issues with the 2-speed compressor. Assuming the compressor is the culprit, the WF dealer can get you a free upgrade to a scroll compressor with a new control board and emerson comfort alert. BUT you really need to pay attention to your water flow / quality.

The servicing dealer gets a small labor allowance from the factory, but it is not enough to cover the costs of the replacement. If the dealer you called (be careful, I think you got a drive-by diagnosis) is not the original installing contractor, you can expect to pay some labor charges.

Another thought on pump / dumps: Yes, the first cost is attractive. If you are not returning the water to the same aquifer (return well, etc.), please consider the following scenario: hard winter, 4 ton system @ approx 2 gpm. 8 gpm = 480 gal per hour = 11,520 gal per day = 345,600 gal per month!! That is an unforgiveable waste of a precious resource. A lot of hacks in our area do this to be "competetive." Makes me nuts. Best of luck.

Chattering...

Sounds like it might be the potential relay of the start componenets.

Bergy

Thanks. I will ask them about that... strange thing is that this unit has only been running for 14 months.

I am still going back to the hard starts I was hearing for a few months before it failed... as opposed to the kick in of my basement unit, this one that failed the compressor would start with a kick and then what sounded like a bounce... like relay contacts chattering for a half a second or so... like the sound a diving board makes after someone dives off of it... what would cause this?

Jeff

Well water?

Have you ever had your coax backflushed? If it is fouled, it may have healped the compressor go bad. Make sure they replace the filter drier at the same time as the compressor.

Bergy