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Originally Posted by stubbornincanada

It would be nice to know what regions all these bashings are applying to as Service Experts is across North America. With as many branches as they have, they can't all be alike.They may all have similar business policies being corperate, but the manager interpreting the policies and implementing them at each branch must be the accountable factor in condemning them. There are many owners/managers of independent co's out there that will sooner stab you in the back than give you a fair pay, complete paycheck, or support. Most managment/owners can be "difficult" to deal with, and that can happen at any company.

Generally speaking, I said GENERALLY, that is true.

However, there is such a thing as a "corrupt organization," and those who are retained as managers are those who adhere to whatever programs are in place at ANY company.

When you look at how the parent company runs their commercial operation, NAS, you have to wonder of the anecdotal information from the field is reliable or questionable.

I'd choose "A."

It would be nice to know what regions all these bashings are applying to as Service Experts is across North America. With as many branches as they have, they can't all be alike.They may all have similar business policies being corperate, but the manager interpreting the policies and implementing them at each branch must be the accountable factor in condemning them. There are many owners/managers of independent co's out there that will sooner stab you in the back than give you a fair pay, complete paycheck, or support. Most managment/owners can be "difficult" to deal with, and that can happen at any company.

Originally Posted by prounionelp

I worked for a company, we'll call it "GAC", that had recently been bought out by Lennox, (this was in the early 2000s), & the Service Experts district manager had been visiting "GAC". He was real big on pushing the flat rate book, exceeding gross profit & all that stuff. I left to go work for a national signatory. I don't think that "GAC" lasted 2 years as a SE branch. "GAC" was ultimately sold to an area businessman, not back to the original owner.
I don't understand the logic behind having multiple branches in so close a proximity. Denver had 4 SE branches in the metro area!

The branch models are for 4, maybe 5 techs on the high end. The branch manager alone can't handle more than that. Hell, they don't have a life other then work with that anyway. Depending on the area they have $750,000- $1.2 million a year branch budgets broken down monthly according to projected workloads. I recently heard a disturbing quote from higher management. They want to be like Mcdonalds in the sense that every branch is identical so that any manager can come in and run it. That is fine but I don't want to be compared to fracking Mcdonalds. My main objective is to take care of the customer. I heard of the dishonest ways and have even seen them in other areas. It is disheartening to be lumped in the "hack" category. If all the techs took a stand It may just get better. Until then, "The just be thankful we have a job " motto will just have to drown that out.

I worked for a company, we'll call it "GAC", that had recently been bought out by Lennox, (this was in the early 2000s), & the Service Experts district manager had been visiting "GAC". He was real big on pushing the flat rate book, exceeding gross profit & all that stuff. I left to go work for a national signatory. I don't think that "GAC" lasted 2 years as a SE branch. "GAC" was ultimately sold to an area businessman, not back to the original owner.
I don't understand the logic behind having multiple branches in so close a proximity. Denver had 4 SE branches in the metro area!

Originally Posted by JWB

I have been seeing their trucks around. Didn't think too much about them. Did they buy someone in Jax? I work up there.....

Yeah, Air Engineers/Air Systems. But they've been a SE for years, they're just now letting everyone know w/the re-branding & all.

Originally Posted by Special Ed

So now I wonder: Which one of you disgruntled ex-SE/LNAS employees own co's &/or work for co's that sell Lennox equipment or any of their off-shoot brands? Wouldn't that be kind of hypocritical in a way?

Just curious....

A few years ago, I recommended a guy I know get into HVAC. He took a job with one of the longest-running Lennox resi companies in my area. He did well there, and was happy. When SE bought them out, a LOT of guys left, BEFORE the new guys actually put anything "new" in place. Most of the techs had already heard about the SE way of doing business, which apparently is not all that different from the NAS way. He got a new job at a new Co right away, and he's fine. He feels like he dodged a bullet. He's probably right.

Since Lennox RTU manufacturing is not a the same outfit, I don't have any qualms about working with their stuff. After all, it's not the equipment's fault if the execs have their heads in a place they don't belong.

Originally Posted by Special Ed

We've got an SE here.

It appears they're a rather large co & there are no signs that they're gonna go anywhere soon.

I've noticed most of the people lambasting & slandering SE either left them after they had bought-out the co they were currently working for or they heard something from a friend of a friend. Neither, in my opinion, are reliable sources.

Anyone who worked for a co that was purchased by these people usually leave because they begin implementing protocols & procedures that they aren't used to. Nobody likes change so to justify their departure & to try to make themselves feel better about their move they start throwing around strong words like "dishonest" & "immoral". If SE/LNAS are so immoral & dishonest then, by extension, we must also conclude that LII as the parent co must also be dishonest & immoral. Right?

So now I wonder: Which one of you disgruntled ex-SE/LNAS employees own co's &/or work for co's that sell Lennox equipment or any of their off-shoot brands? Wouldn't that be kind of hypocritical in a way?

Just curious....

I have been seeing their trucks around. Didn't think too much about them. Did they buy someone in Jax? I work up there.....

I used to work for SE, worked for them for 4 years, great people to work for when i first started, was a large company (130 employees), they made lots of changes, cut the shop down to 25 guys, but at the end of the day w/ large companies there's always some kind of bean counter in an office somewhere that says grow or cut back or do this or that. If you find a good SE company great... they offer good training on the residential end (NATE). I worked on thier commercial end, and i'm not gunna lie it was the first to be cut, a real shame, alot of good techs and installers ended up looking for work. Who knows in 2 years when the economy is better maybey they'll grow... With big companies it all comes down to the bean counters, in this case they're in texas. by the way if someone works commercial service for these guys the call center does not understand what a commercial piece of equipment is... fair warning.

We've got an SE here.

It appears they're a rather large co & there are no signs that they're gonna go anywhere soon.

I've noticed most of the people lambasting & slandering SE either left them after they had bought-out the co they were currently working for or they heard something from a friend of a friend. Neither, in my opinion, are reliable sources.

Anyone who worked for a co that was purchased by these people usually leave because they begin implementing protocols & procedures that they aren't used to. Nobody likes change so to justify their departure & to try to make themselves feel better about their move they start throwing around strong words like "dishonest" & "immoral". If SE/LNAS are so immoral & dishonest then, by extension, we must also conclude that LII as the parent co must also be dishonest & immoral. Right?

So now I wonder: Which one of you disgruntled ex-SE/LNAS employees own co's &/or work for co's that sell Lennox equipment or any of their off-shoot brands? Wouldn't that be kind of hypocritical in a way?

Just curious....

My friend just quit from them the other day. He had only worked for them for 2-3 months since he came from a take over company. He said it was a morally corrupt company. He just couldnt take all the shady stuff that was going on. I had planned on trying to follow him but he told me at my early stage in this field it would probably ruin me for life. He knows alot more than me so i gotta listen to him.
The job search continues.

I left one company after SE took over (buyout) , they almost went under after being the oldest most successful co in town for over 50 years! They managed somehow to get out from under their thumb somehow and never looked back , I for one definitely think that the SE way of doing things is bad business unless you are the owner or management of SE itself.

Lennox

But if Lennox NAS keeps overpricing their parts they will loss Dollar tree which they have lost some of and also Family Dollar and The Children Place and the others and the Account Managers are very hard to get ahold of and get returned calls from or even get a email saying to jump in the lake there service has been going down hill since them buying out Benner

lennox has subbed all the refer to a mom and pop shop out here on LI for all the Dollar Trees i might apply for commercial chillers with these guys BS'n building engineers should be interesting http://www.youtube.com/watch?v=eJHkZ9KE7X0

It's 41 degrees where I am, definitely no salty water here.

You can claim whatever you want, but you can't back any of it up.

Look like Lennox services, both on the SE & NAS sides, needs to turn it around & quick like too!

My thing is, both SE & LNAS are part of a manufacturer that doesn't make Applied Systems. So how are they advertising those services? Servicing Chillers is no small task. Even servicing the Air Side would be hard for them. There's a huge difference between gas furnaces & dual-water coil or chilled water & steam coil air handling units. Maybe their mall store HVAC service is nothing but an air filter service, as it is in most HVAC management companies case.

Originally Posted by dabears73

First off, Lennox NAS and Service Experts service two completely different markets and share no similarities on how the business is run. SE is residential and LNAS is commercial.

Secondly, I've been watching pope spew his mouth on here for a few months with lies and misinformation. Suffice it to say that he has absolutely NO inside information about the customers, branding or business model of NAS. If someone is honestly looking for information regarding the company, take heed an find a higher quality source of information.

My guess is you are a low level branch manager drunk in your own koolaid, all my information is factual and in just one year Lennox NAS has lost Petsmarts, toys Ur US, Dollar tree, express, the gap and a few more, you have no idea whats coming your way cause you are eating all the garbage your regional managers feed you.good luck.

Who knows the difference between a split system & a condenserless packaged unit?

First off, Lennox NAS and Service Experts service two completely different markets and share no similarities on how the business is run. SE is residential and LNAS is commercial.

Secondly, I've been watching pope spew his mouth on here for a few months with lies and misinformation. Suffice it to say that he has absolutely NO inside information about the customers, branding or business model of NAS. If someone is honestly looking for information regarding the company, take heed an find a higher quality source of information.