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We have Johnstone here in Huntsville,AL and man did you hit the nail on the head!!!

No customer service after the sale!

I have also found this to be the case for Three States in Jackson,TN..but I was pleasantly suprised with the service from them here in Huntsville.

I guess it all comes down to who they have working there, as with all things customer service is king!

Thanks, Dillion

I would gladly pay for the manual from any helpful forum member with access to UPG.

Uncle Clover would say the same if his Professional posting privileges had no been permanently rescinded.

Thanks, Dillion

I would gladly pay for the manual from any helpful forum member with access to UPG.

Uncle Clover would say the same if his Professional posting privileges had no been permanently rescinded.

Yeah, they sell goodmam in our area. I don't know why they would do that and i am surprised that two different manufacturers would allow them to sell their equipment. Sounds shady.

Originally Posted by ADillon

It is probably because they don't have a dealer program. They basically just buy and sell the equipment. That is what the Johnstones around here do. They aren't very good in terms of support. They are a general parts house, not a distributor. As a consequence, they just aren't set up to support you the way that they should. Johnstones in my area have been responsible for the downfall of some name brands because of the fact that they sell equipment to ANYONE and offer no support or training. As a result, all the hacks buy their equipment from them, that equipment goes in incorrectly, the units do not run the way they should and the brand gets a bad name. The issue of course isn't the equipment but the fact that johnstone is willing to sell to anyone with money and offers no training or support. You should get your equipment from a real distributor instead of a parts house. Of course JS is a franchise and each one is run differently... this does not apply across the board. I know some Johnstones that participate in dealer programs and are very good but that seems to be more of an exception to the rule than the standard. Good luck

Sounds about right based on my level of support I have received.

What particularly troubling is they move a lot of Goodman and they DO provide good support for the Goodman buyers.

It is probably because they don't have a dealer program. They basically just buy and sell the equipment. That is what the Johnstones around here do. They aren't very good in terms of support. They are a general parts house, not a distributor. As a consequence, they just aren't set up to support you the way that they should. Johnstones in my area have been responsible for the downfall of some name brands because of the fact that they sell equipment to ANYONE and offer no support or training. As a result, all the hacks buy their equipment from them, that equipment goes in incorrectly, the units do not run the way they should and the brand gets a bad name. The issue of course isn't the equipment but the fact that johnstone is willing to sell to anyone with money and offers no training or support. You should get your equipment from a real distributor instead of a parts house. Of course JS is a franchise and each one is run differently... this does not apply across the board. I know some Johnstones that participate in dealer programs and are very good but that seems to be more of an exception to the rule than the standard. Good luck

Thanks for the replies.

I got no where with Johnstone. Now I'll have to find some other avenue to get the tech manual.

Johnstone just lost some business.

As long as your using N.O dampers, no problems with zoning weather or not you disable run 2.

The way that they are stored on UPGnet prevents them from being copied or saved for further distribution. You have to have access or buy a hard copy. The only other way would be to print screen every page of the 200+ some pages... maybe someone can help you out with that... good luck

I called the branch this morning and had a very frank discussion with mt "go-to guy".

He is going to talk to the outside sales rep and see what he can come up with.

You'd figure he would have been first in line to be contacted.

I'll post back the outcome.

I called the branch this morning and had a very frank discussion with mt "go-to guy".

He is going to talk to the outside sales rep and see what he can come up with.

You'd figure he would have been first in line to be contacted.

I'll post back the outcome.

Originally Posted by 2old2rock

Tell Johnstone if they want you to sell that furnace, they need to get you the Technical Training Manual, PRONTO.
Then read it front to back, and back to front.
This furnace will turn you upside down if you don't understand why it's doing what it's doing.

We informed them of that. Still got no where. Branch mgr blames his boss for the problem. Coleman Factory won't return our calls. Johnstone says they know nothing about getting dealer access to UPG website.

Anybody able to lend a hand or email me a copy?

Tell Johnstone if they want you to sell that furnace, they need to get you the Technical Training Manual, PRONTO.
Then read it front to back, and back to front.
This furnace will turn you upside down if you don't understand why it's doing what it's doing.

a digital copy of the technical manual can be found at UPGnet.com (if your distributor has gotten you access) under technical services, training, digital publications. These are not printable versions. Paper copies may also be ordered through UPGnet. The zone jumper is the only change that needs to be made although there are some set up steps that need to be followed also. As stated above, this isn't your daddy's furnace. Get the manual

Originally Posted by hvac5646

Yes I know. Our supplier (johnstone) promised us a training seminar when we signed on for the mod but the class was never scheduled or has plans to be.

Can you provide a source for the service manual you mentioned? Coleman tech service never returns my calls and I have waited an hour on hold only to be told to leave a voice mail.
Thanks

With support like that, where do I sign up?

Originally Posted by 2old2rock

Yes. There is a jumper on the board that removes the "run 2" feature.
If you're working on these units, I would suggest getting a copy of the technical training manual. This is not your average furnace.
Chances are you'll need it at some point.

Yes I know. Our supplier (johnstone) promised us a training seminar when we signed on for the mod but the class was never scheduled or has plans to be.

Can you provide a source for the service manual you mentioned? Coleman tech service never returns my calls and I have waited an hour on hold only to be told to leave a voice mail.

Thanks

Yes. There is a jumper on the board that removes the "run 2" feature.
If you're working on these units, I would suggest getting a copy of the technical training manual. This is not your average furnace.
Chances are you'll need it at some point.

Coleman Mod fornace

Can a modulating furnace be zoned? I am referring to a new Coleman mod.

I would suspect that due to the varying fire rates and, like wise the varying airflow, that zoning would be a problem

Am I right in my assumption?