Karen Enos
11-22-2011, 10:01 AM
Company: Automatic Controls Equipment Systems, Inc.
Job Description:
A Project Supervisor / Customer Service Technician performs various duties based upon their knowledge and experience. The following is a list of most of the duties that may be asked of a Project Supervisor / Customer Service Technician. This list in not all inclusive nor is it required by each Project Supervisor / Customer Service Technician:
Keep updated on a projects schedule by regular job site visits and communication with the electrical subcontractor / General Contractor / Mechanical Contractor
Provide direction and answer field questions for our installing electrical subcontractors.
Monitor electrical installation to ensure work is installed properly, per code and on schedule.
Gather and deliver material to job site in a timely manner.
Arrange to have programming and graphics done by ALC or create the programs and graphics.
Startup, checkout and commission projects. This includes point to point checkout during startup and verification that control programs and graphics operate as designed.
During the warranty period assist with any service calls related to project.
Respond to customer questions and service needs.
Perform routine service inspections including point to point verification of building automation systems.
Assist customers requesting service with dial-up assistance, troubleshooting, and on-site visits.
Lead small add-on projects directed by a principal or account manager.
Coordinate schedules with account managers to ensure customer service requests are completed for customers to meet or exceed their expectations.
Plan and develop a professional development plan in accordance with the Automatic Controls Skills Matrix. Increase proficiency incrementally to meet customer needs throughout career
Provide mentorship for other project supervisor / customer service technicians to increase the skill set competencies of Automatic Controls in order to meet the needs of all customers.
Correct manual drawings for documentation department to update customer manuals of equipment.
To learn more about this opportunity, please click HERE!! (http://www.birddogjobs.com/JobSeekerPages/AutomaticControlsEquipmentService.careerpage)
Job Description:
A Project Supervisor / Customer Service Technician performs various duties based upon their knowledge and experience. The following is a list of most of the duties that may be asked of a Project Supervisor / Customer Service Technician. This list in not all inclusive nor is it required by each Project Supervisor / Customer Service Technician:
Keep updated on a projects schedule by regular job site visits and communication with the electrical subcontractor / General Contractor / Mechanical Contractor
Provide direction and answer field questions for our installing electrical subcontractors.
Monitor electrical installation to ensure work is installed properly, per code and on schedule.
Gather and deliver material to job site in a timely manner.
Arrange to have programming and graphics done by ALC or create the programs and graphics.
Startup, checkout and commission projects. This includes point to point checkout during startup and verification that control programs and graphics operate as designed.
During the warranty period assist with any service calls related to project.
Respond to customer questions and service needs.
Perform routine service inspections including point to point verification of building automation systems.
Assist customers requesting service with dial-up assistance, troubleshooting, and on-site visits.
Lead small add-on projects directed by a principal or account manager.
Coordinate schedules with account managers to ensure customer service requests are completed for customers to meet or exceed their expectations.
Plan and develop a professional development plan in accordance with the Automatic Controls Skills Matrix. Increase proficiency incrementally to meet customer needs throughout career
Provide mentorship for other project supervisor / customer service technicians to increase the skill set competencies of Automatic Controls in order to meet the needs of all customers.
Correct manual drawings for documentation department to update customer manuals of equipment.
To learn more about this opportunity, please click HERE!! (http://www.birddogjobs.com/JobSeekerPages/AutomaticControlsEquipmentService.careerpage)