How do I know if getting good service with American Standard warranty provider

[longhorn2011]

How do I know if I am getting good service on my American Standard extended warranty provider?

How should I handle an extended warranty issue if I have a technician say I have a bad compressor (weak compressor) and my American Standard extended warranty provider says the problem is something else?

Thanks.

[cuchulain]

The question should really be, which one should you trust? The tech you had come out and tell you you have a bad compressor, or the one who deals with A/S on a regular basis enough to be a warranty dealer. The warranty dealer has nothing to gain from you by telling you it's something else. A/S will pay the dealer a set amount for whatever the problem is and no more. so it's in his best interests to dx the problem correctly and get it taken care of. If they are doing multiple claims on the same symptom then A/S can deny the warranty and the contractor will be out of pocket and will be subject to hard scrutiny on future claims.

[REP]

Unless things have turned upside down in the past 5-6 years then the Trane/American Standard extended warrenty is as simple as pie.
The A/S dealer that signed you up to the extended warranty will get 1)the check out charge2) the part needed with a small mark up and #)his normal labor rate within a normally accepted time range.
If you no longer want the company that signed you up you can get any reccognized A/S dealer to take up that extended warranty .
To find out who is reccognized call the local A/S wholesaler or A/S customer service and get a list from them.
No matter what and no matter what the problem you should not be charged for anything.There is no waiting for the factory to examine the part and the contractor does the paper work.
I wish you luck.

[longhorn2011]

Here is what I have: a 5 ton, 6 year old unit with 410A. The unit runs too long and does not cool well. What type of test should the American Standard technician run to determine if I have a weak compressor?

[adamwhatley]

Ok I had to step into this post and ask a few things. How long has the system not been cooling properly, has it been maintained regular, do you keep filters changed? Just some things to think out???

[smittyii]

Here is what I have: a 5 ton, 6 year old unit with 410A. The unit runs too long and does not cool well. What type of test should the American Standard technician run to determine if I have a weak compressor?

all the info you need is on the invoice for your spring maintenance. you do get your system serviced every spring and fall right? if not, then you need amp draw readings, superheat and or subcooling numbers.:.02:

[cuchulain]

The 2 main questions are: If you have the extended warranty and paid for a tech to come out then why didn't he fix the problem, instead of calling another one out to re-diagnosis the unit.

The 2nd is What did the actual warranty performer say was wrong with the unit and did they fix it under the warranty.

[egads]

I'd like to know if this is really American Standard equipment and if we a re talking about a factory extended warranty. "an American Standard warranty" sounds suspiciously like some home warranty company and we all know how good those are.

[utchuck]

This is an interesting thread, as I was planning on getting a home warranty to cover my AC issues. But here it sounds like there are some issues with home warranties for that purpose.

[REP]

I'd like to know if this is really American Standard equipment and if we a re talking about a factory extended warranty. "an American Standard warranty" sounds suspiciously like some home warranty company and we all know how good those are.
Both Trane and American Standard offer extended parts and labor warrantuies.They are a good deal for the home owner and for the contractor as they pay the contractors normal labor charge and give a small markup on any part.You do the paperwork,send it in and you get a check in three weeks or less,I got paid in a week sometimes.
I will agree however that home warranties generally suck.

[icoolfla]

i service many Tranes, and we do indeed get paid by the extended warranty provider assuming you purchased the extended parts and labor warranty at the time your equipment was installed, this is usually a 10 year warranty and your contractor should be just as delighted to fix it for you as he would any one else.
Your techs should be checking the refrigerant operating levels, all motor amps, air flow at coils , and even the duct connections "if possible" if all else looks good. if the unit cannot satisfy the stat it has technically failed and a good tech might even be able to enplane what he is doing in the proses.... but some of them don't like that.
in my opinion you techs should be clean and friendly, having not only the skills related to the tasks at hand, but the ability to articulate it to the customer in a way you can easily verify at a places like this. he should feel confident in his diagnosis or be able to explain why he doesn't and lay out an approach like, the proses of elimination, to resolve your issue. and then............your going to have to trust him. good luck

[egads]

I know that manufacturers do offer factory extended warranties. (and that they are often a good idea) My question, for the OP, is this really what this warranty is?

[Danimal535]

If your equipment has not been regularly serviced Trane / AS has the right to deny coverage if failure is due to neglect read your Warranty

[Danimal535]

From Trane website
Please note that routine maintenance is required as recommended in the owner's manual to ensure proper performance of the equipment. Repairs that are required due to lack of routine maintenance are not covered by the Trane Extended Warranty Agreement. Your independent Trane dealer can provide routine maintenance.

[cuchulain]

I have seen claims denied due to lack of maintenance, but usually even if they haven't had maintenance done we've been able to push a claim through. It depends on what the actual problem is/was.

[REP]

From Trane website
Please note that routine maintenance is required as recommended in the owner's manual to ensure proper performance of the equipment. Repairs that are required due to lack of routine maintenance are not covered by the Trane Extended Warranty Agreement. Your independent Trane dealer can provide routine maintenance.
Please note that I did a fair number of extended warranty jobs for Trane and American Standard.I was never questioned about lack of yearly maintainance My judgement was alaways what came into it.
Maybe other manufacturers nit pick but not Trane or American Standard.
I remember on a standard warranty I had a bad condenser fan motor and it was a year out of warranty and the factory covered it on my reccomendation.