a good way to make customers

[wannafreeze]

I`ve been handing out my card store to store,restaurant to restaurant after I decided that I don`t fit in any company as employee.I found out that when you fix their ice machine
you just take another guy`s customer away.A pizzaria owner angrily asked me if I really know this stuff when I handed my card to him.When I said if it`s not fixed no pay.He points to the ice machine with a trembling finger and says if you fix this ice machine..(he pauses here for some reason) you`re the man,you`re servicing my store..Shorted bin switch.He walked me in his store showed me some other work he has for me. I got two other customers the same way recently.I think what happens is tech. supports are not able to respond fast enough `cause they`re so buisy this time of the year ,thus some people leave their customers to people who doesn`t rely on tech.support that much.So more focus on ice machines is my key.

[Dowadudda]

Don't go thinking your a hero. We all go through that. Just remember one thing. They leave as they come. Do the best you can and you can still wind up losing a customer to something you have no control of.

But, in the same breath, I can tell you from many experiences, that if you can fix it, versus the last 5 guys that have had a shot at it, you can do well in this business.

[dhvac]

since day one when I opened my business it has been a policy that if we cant fix it they dont pay

if we leave and they call because it still has the same problems we fix it free

or give there money back and then fix it (my choice which way to go )

i know so many people will say thats the only wat to go but there are lost of companies that charge for not fixing things

just never seemed right to me

[primmers]

dhvac, i operate the same as you..piss's my competitor off
but..its the way i want to be treated..

[Diceman]

That fix it or no pay policy only goes so far ya know.
Some things shouldn't be fixed, they are POS units, owners insist you fix it, not that ya can't fix it but will it last due to other factors, often not and sorry, I ain't responsible for that.

[Freezeking2000]

I could not agree with you more Dice. Some people just dont get it!

[icemeister]

Originally posted by Diceman
That fix it or no pay policy only goes so far ya know.
Some things shouldn't be fixed, they are POS units, owners insist you fix it, not that ya can't fix it but will it last due to other factors, often not and sorry, I ain't responsible for that.

So very true........

If you're knowledgeable (or willing to become knowledgeable) and learn to fix stuff properly your reputation will build by word of mouth.

You also need to learn to deal with the customer in such a way that they always trust what you do. After a while, when you tell them that their old machine has breathed its last, they'll believe you.

Always do the right thing as you feel it in your heart and you will do well.