Did I Get Ripped Off ?

[Henry909]

I had a contractor tell me he was installing 2 Rheem ACs and 2 Rheem Furnaces. When I went to register the warranties on line I couldn't because I found out I had 2 Rheem ACs with two ADP coils. The Furnaces are Rudd and Rheem (Not both Rheem). I never contracted for ADP coils. I spent 6 weeks researching units , companies and contractors and choose all Rheem products (I believed that Rheem was the right productfor me). When I asked my contractor about the ADP coils (AND who the heck is ADP anyway) I was told that he has been using ADP for years because the Rheem coild leak and cause problems all the time. While this may be true ...... does anyone have any experience with Rheem/Rudd coils ? ...... It is fraudulent as I was never told I was getting an ADP coil. So what shouild I do..... and does anyone know about ADP coils and Rheem / Rudd coil performance ?
Thanks.

Hank909

[Pascone10]

I had a contractor tell me he was installing 2 Rheem ACs and 2 Rheem Furnaces. When I went to register the warranties on line I couldn't because I found out I had 2 Rheem ACs with two ADP coils. The Furnaces are Rudd and Rheem (Not both Rheem). I never contracted for ADP coils. I spent 6 weeks researching units , companies and contractors and choose all Rheem products (I believed that Rheem was the right productfor me). When I asked my contractor about the ADP coils (AND who the heck is ADP anyway) I was told that he has been using ADP for years because the Rheem coild leak and cause problems all the time. While this may be true ...... does anyone have any experience with Rheem/Rudd coils ? ...... It is fraudulent as I was never told I was getting an ADP coil. So what shouild I do..... and does anyone know about ADP coils and Rheem / Rudd coil performance ?
Thanks.

Hank909

I have Rheem in my house and it does not leak:D:D

I guess you need to look at the proposal and see what was specified. if it says Rheem you should have Rheem. What was his explanation about the furnaces?

Rheem is the more expensive line as compared to Rudd. Rudd is not a bad piece of equipment by anymeans but if your contract says Rheem you probably paid for the Rheem name.

Its up to you how you want to proceed with this.

[HeyBob]

Moved into residential!

[HVACJOEK]

This is begining to sound like a legal problem... I would contact the contractor and let him explain how he is going to rectify this issue.:bhave:

[HeyBob]

Have him prove it's an ARI match. I doubt they are.

[sktn77a]

I wouldn't loose any sleep over the Ruud furnace - it's identical to the comparable Rheem, warranties and everything. Unfortunately, the ADP coils, while possibly equivalent functionally, will void the warranty on the Rheem/Ruud units.

Insist on the Rheem coils - he's BS-ing you saying they leak! And then call Rheem customer service and ask them to help you register the Ruud furnace as a Rheem (you won't be able to do this - they will need to input it manually). Then ask them to send you an e-mail confirming this was done and keep this with your warranty information.

[HeyBob]

Was this contractor the low bidder? :eek:

[Pascone10]

Was this contractor the low bidder? :eek:

That's a very good question!

[Henry909]

The contractor I used was the middle of the range, Not the low bid .......There was a xxxxx dollar differnce in bids .... amazing but true ...
I researched the contractor but obviously not enough ........







Pricing Removed

[HeyBob]

Anyone taking bets. Permits anyone?

[Henry909]

Anyone taking bets. Permits anyone?

I live in NJ and I filed for all permits and was inspected by the town inspectors who gave me a thumbs up on everything.

If the ARI is the same then my only issue would be the warranty with Rheem / Rudd ?
How big a deal; is it to change the coils from ADSP to Rheem ?
Will it disrupt my syaytem and potentially cause future problems ?
Thanks.

[When'sPayday?]

Were any rebates involved?
I ask because while installing for my former company we would sometimes have to use ADP coils on Trane units for them to qualify.

[Henry909]

Were any rebates involved?
I ask because while installing for my former company we would sometimes have to use ADP coils on Trane units for them to qualify.

No rebated involved.
As far as I know ... I didn't get anything ..... not sure about the contractor ?
What are ADP'sanyway ?
I never heard of them ....

[HeyBob]

ADP is Advanced Distributor Products, it's a more competitively priced coil and also used as an "aftermarket" type of coil for when you need to be price conscious or replacing a leaker on an existing system. Aftermarket is not really the right term but I think you get the jist of what I am saying.

[wolfdog]

It may not be all bad. ADP has been putting a long warranty on the latest models of coils.

[wahoo]

ADP has been around for years, however if you were quoted a certain brand of equipment, you should have been told of any substitutions:LOL:. As for quality differences, I don't know about that, other than you need to be assured of an ARI match especially if you were quoted 14 SEER or above otherwise its anybodys guess as to what you have! I've seen some brands that actually do have the ARI matchups done with the ADP coils, and you may find it, but you have a right to ask. Good luck!

[naysayer]

Rheem did have many leaker coils around 20 to 25 years back. Bad reputations stick around! I have installed 100's and 100's of Rheem/Ruud indoor coils and NEVER had a leak.
Rheem and Ruud now, are exactly the same equipment, only the brand stickers are different. Can you tell--I like Rheem equipment?
Can't comment on the ADP coils, I've never used them.

[heaterman]

ADP is a quality coil and the comapny manufactures coils for many OEMs as well. We occasionally install Ducane systems for our budget minded customers and when you register Ducane on line along with the ADP coil they both come up and are given a ten year warranty. As long as it is a matched system there should be no warranty issues with Rheem but registering the ADP coil separately may be necessary. Talk with your installer and work out an agreement and possibly an adjustment on the installation cost especially if Rheem was listed as the provided coil. As far as the Ruud equipment, same stuff different name not really an issue.

[rponson]

I don't like the Rheem coils either. If I were selling Rheem I might do the same thing that your contractor did. The difference is I would have explained it before the install why we use these coils. I also would provide the ARI cert. to show actual performance.

[crmont]

If it's an ARI match then it's perfectly acceptable to use an aftermarket coil. Usually a TXV is required as well.

[sktn77a]

If it's an ARI match then it's perfectly acceptable to use an aftermarket coil. Usually a TXV is required as well.

Depends what you mean by acceptable. If Rheem require the Rheem coil for warranty coverage, and that's important to you, then this isn't acceptable.

[crmont]

Depends what you mean by acceptable. If Rheem require the Rheem coil for warranty coverage, and that's important to you, then this isn't acceptable.

If it's an ari match it's under warranty. Need Model numbers to verify.

[Tim C]

I work for a Ruud distributor and we have had a PROBLEM the last couple of years with contractors not using Rheem -Ruud coils for many reasons size Height of coils on 4 and 5 ton models, Horizontal coils can not be installed level or they will leak and the upflow coils have had some problems with water dripping off the coil loops and water missing the drain pan and spilling onto the top of furnaces. Over the last 5 years we have lost at least 25% of our coils sales to companys like ADP . Many other Rheem Ruud distributors are selling ADP coils and are given the same warranties.
As of this summer Rheem Ruud has formed a strategy against this and has put an extended warranty on many of its units if you register your unit on line with a matching Rheem Ruud coil.

If the ADP coils you have were bought from a Rheem Ruud distributor then they should be ari approved and you would be eligible for all of Rheem Ruuds warranties but not their extended warranties.

[sktn77a]

As of this summer Rheem Ruud has formed a strategy against this and has put an extended warranty on many of its units if you register your unit on line with a matching Rheem Ruud coil.

If the ADP coils you have were bought from a Rheem Ruud distributor then they should be ari approved and you would be eligible for all of Rheem Ruuds warranties but not their extended warranties.

My mistake, yes, its the extended warranty and the limited replacement warranrt that require registering the Rheem coil (model number and serial number).

[docholiday]

without model numbers of the furnaces and condensers, there is no way to tell if your warranty is affected.

[DGIO-Not]

I beg to disagree.

If the equipment contracted was not installed, who cares about anything else. Could communication between HO and Contractor fail, certainly.

Lets put it this way. If "what we have here is a failure to communicate" and it is within reason, it is the contractors onus. He will be judged not just by this HO but every person this HO will talk to how he responds to the situation (even if it is providing an additional Warranty that is equal to or exceeds the equipment registration warranty.) If he is a quality contractor, equipped, knows his market and code, he should be more than willing to provide this (as it will not be needed--except for insisting on maintenance.)

It is how we respond to a situation that gives us credibility, not that the mistake happened in the first place (becasue we can definately learn from those!)

[Freezeking2000]

It is not really an issue. I would install an ADP coil before Rheem coils, they seem to hold up a little better.

[Pascone10]

It is not really an issue. I would install an ADP coil before Rheem coils, they seem to hold up a little better.

the point is what was this customer told they were purchasing, as compared to what did they get?

that would be the same thing if a bought a GMC ( a little more money in my experience) then they delivered a Chevy. Yes they are the same thing but what I signed for on the dotted line and what I received were different.

[docholiday]

You still dont have model numbers, how can anyone say it's ok to match what coil with what unit without this information? Just 'cause it says ADP doesnt mean it's the right ADP for that model condenser.