timdrag
05-06-2009, 02:18 PM
Hello Ladies and gentlemen. I just had a new trane system installed. I went with the builder grade xb13 mated with a variable speed air handler since I had the comfortaire house filter installed. There is no heat pump. I have hot water baseboard. I was provided with a 5 year parts and labor warranty as part of the deal(from Trane). Ive been running the air handler since the january installation to filter.
So here's my problem. Last week the temperature was such that they could complete the installation. They physically connected the outside unit to the air handler and charged the system. They said everything was A-OK and left.
We had an early spring heat wave here in NJ where the temps were in the
90's for 3 days and 80's for the rest of the week. We ran the system for the entire week. I noticed that the system was not cooling the house below 76 and it was always running. My pos 18 year Comfortmaker could make the house 60 if I wanted it to any time of year. I called the installer(Authorized Trane guy) and he told me that i maybe needed to let it run and that it was too warm. I called BS and told him to get here and check it out.
Lo and behold he showed up last weekend and with his head down told me the system was blowing the hi and lo pressure codes (whatever they are) that there was an obstruction in the line and very little freon was being circulated.
The outside unit is a scroll compressor. When I asked the tech if there was any damage to the system, he paused....then said no...Which I take to mean yes. He also stated that he shut the entire system down so as to not do any damage to the system....ummm...ive been running it non-stop for a week.
So what do I do? Is he right? is there no damage? Do i let it ride during the 5 year parts and labor? Do I demand a new system? HELP!
Thanks
So here's my problem. Last week the temperature was such that they could complete the installation. They physically connected the outside unit to the air handler and charged the system. They said everything was A-OK and left.
We had an early spring heat wave here in NJ where the temps were in the
90's for 3 days and 80's for the rest of the week. We ran the system for the entire week. I noticed that the system was not cooling the house below 76 and it was always running. My pos 18 year Comfortmaker could make the house 60 if I wanted it to any time of year. I called the installer(Authorized Trane guy) and he told me that i maybe needed to let it run and that it was too warm. I called BS and told him to get here and check it out.
Lo and behold he showed up last weekend and with his head down told me the system was blowing the hi and lo pressure codes (whatever they are) that there was an obstruction in the line and very little freon was being circulated.
The outside unit is a scroll compressor. When I asked the tech if there was any damage to the system, he paused....then said no...Which I take to mean yes. He also stated that he shut the entire system down so as to not do any damage to the system....ummm...ive been running it non-stop for a week.
So what do I do? Is he right? is there no damage? Do i let it ride during the 5 year parts and labor? Do I demand a new system? HELP!
Thanks