RHEEM HP compressor comes on and goes right back off.

[lynnie]

Hi folks, I have a 2 year old RHEEM HP with Electric back up and the compressor began acting funny this am. It comes on for about 10 seconds and then right back off. Going to call service co but just getting call service and this is not an emergency. (I've got it on Emergency now) I like to be prepared though, is this a common problem? Expensive to fix? Thanks for your help. Lynnie.

[beenthere]

Could be minor, could be major.
Can't tell from here.

[heaterman]

On and right back off could be any number of things, some costly some not so much. Sorry that we can't be more definative.

[lynnie]

Thanks for the replies. I haven't heard from the service co yet but hopefully will today. I had a squealing problem that was finally solved with a new TXV, and that was about 3 weeks ago, and now this. Being the curious sort that I am, I'm wondering if something is related. But anyway, I'll wait patiently to see what the trouble is. Thanks again, Lynnie

[lynnie]

Well, it's the compressor. 2 years old and it decided to take a hike. How common is this? What is the most common cause? This is my second lemon of a furnace, and my second Rheem. Guess what I'm thinking...? Lynnie

[Rlattime3]

Could have as much to do with the installation as it does with the equipment. poor install practices can tank comressors frequently like that. May.be they let in moisture and noncondensable when they changed your expansion valve. Or crudded up the system blocking the screen on the inlet of the compressor.

[lynnie]

Thanks Rlattime3 for the reply. I'm concerned about the whole thing, and I'm novice so no way to limit my exposure to more cost. If they did mess up something would the compressor fail in 4 weeks? I think it was the day before Thanksgiving when TXV was replaced. It was cold and damp weather as usual. They were up to a lot in there, set off the smoke detectors and the CO detector as well that day. Is that 'screen on the inlet' someplace where I can see it? If there is a problem with something will the next one fail pretty quickly as well? Thanks again, Lynnie

[lynnie]

Hi folks, I still don't have my HP fixed. The fellow came out on Monday with another compressor and couldn't get it to work. Said he thought it was the wrong compressor. He was supposed to be back yesterday, no show, and no call. I called in this morning and heard that my parts were not in, and they would call to schedule when they did come in. Is that common, to get the wrong compressor?

Also, could whatever made the TXV squeal like it did have been protective to the compressor somehow? It definitely sounded like a pressure escape sort of thing, maybe it needed that? Replacing the TXV a month ago totally took care of the squealing sound.

Also, when one gets a new compressor, does the 10 year compressor warrenty start over again? For example, since it is now a 3 year old furnace at the end of this month, will the compressor have a 7 year or 10 year warrenty now?

Thanks folks! And, I appreciate all the info that I read in the other strings as well.

Lynnie

[beenthere]

7 years.

[lynnie]

Hello All, it's me again. I still don't have my HP fixed. The secretary says that the parts have not come in yet. It will be 4 weeks on Monday. EVERYONE says I should call someone else to come fix it, but that feels uncool. The compressor is still under warrenty, can others work with Rheem on that warrenty? Plus I'm concerned that he may not be experienced enough to fix it, and may have actually contributed to the compressor failure when he replaced the TXV. I've tried to find Rheem's phone number online but not a lot of luck with finding a customer service number. (they always refer to local companies) I noticed in another thread that someone recommended a homeowner call the distributor. Would something like that be useful for me?

Any advice appreciated.

Thanks, Lynnie

[badtlc]

call another rheem dealer in the area. If they can do the work under warranty, they will tell you.

[lynnie]

By the way, here are my model numbers on 2 warrenty certs that I got from installer, and I don't know which is which:

RBHK-21J14SFA
RPPB-21J14SFA

Is there any way to see if there are general problems with these.

Thanks again, Lynnie

[lynnie]

thanks badtlc, but this guy is the only Rheem dealer in this area. Small town, Bloomington Indiana.

[Airmechanical]

it sort of seems like you have been taken on a long ride to nowhere.

from what you described that happened;

i would be willing to bet money, that the attempted repairs to your system has been fudged:(

and since it's taking so long to get your system running properly

it makes it seem like your service company hopes you get someone else to fix it

in my to 30 years of hvac service

i have NEVER waited more than 5 buisness days for a replacement compressor to get shipped to my shop

also, IMO, with the symptoms you described having after the TXV was replaced

it seems as if they possibly the wrong call was made on the compressor

thats possibly why they can't get the new one working

a little more bad news for ya, wait till you get your light bill after running emergency heat for a month

don't freak out when your light bill is over $350.00

call another company, the one you have now is not very proffessional "at all"



.

[lynnie]

Thanks Airmechanical. BTW, 'done been there' with the light bill, and it only had 2 weeks of 'electric' heat on it. I'm keeping the house at 65 and thinking about going even lower, but freezing to death in here already. Makes one a little happier about going to work though, because at least it is WARM there! :)

I hadn't thought of the idea that he may be wanting me to find someone else. It makes sense though, maybe he just wants rid of me. However I have been VERY nice to him through it all, VERY VERY nice. Today was the first time that I got firm about it at all and I told his secretary that I would like to know what the plan is to get my furnace fixed and I'd like to be updated on the plan every couple of days.

I did find a second Rheem dealer in my area listed on the Rheem website. He's new though because he wasn't there the last time I looked. I'm freaking out a bit about it now and all, and I know that, but can't help it. My husband died unexpectedly last Feb but he would have just taken control of this and gotten it fixed. (I know I'm whining, sorry about that.)

Guess I'm going to call this other co and feel them out now.

Thanks again, Lynnie

[sktn77a]

Lynnie:

I think Airmechanical hit the nail on the head. A 2 year old compressor shouldn't go out 4 weeks after you've had the TXV replaced. I'm very suspicious of the original work and the resultant failure. The warranty replacement can be installed by any authorized repair facility. Unfortunately, the labor bill will likely be quite high. Is the first guy the one who installed the system originally? If so they should be working with you more than they are. Have you been working with the owner? If not, insist on speaking to the owner - you've been essentially without heat for nearly a month!

[lynnie]

I'm still working with the company that did the install, but that company sold to a new owner about a year ago, so I'm working with the new owner. If the original install was faulty, will new compressors continue to fail?

And, I called the other local company that was listed on the Rheem website. Co in business for 3 years, and owner has 19 years experience. The handle Rheem and York and the secretary said that they did more business with Rheems because better warrently, etc. I didn't ask them to come out yet, just asked questions like I was looking for a contractor. If I do have them come out I will have to tell them the whole sorted story from start to finish. That's going to be embarrassing and I'm going to sound like a fool. I think it would be better to go through that story directly with the owner and not the person who answers the phone. Is that appropriate or would you contractors rather that the secretary got the whole story first and then take it from there?

If I do change to someone else I want to be sure I get off on the right foot right from the start. And what questions should I ask to be sure this person is experienced? (I mean, obviously I can't tell on my own or I wouldn't be in this mess.)

Thanks everyone for your help. Lynnie

[lentz]

There are some terrible threads on this web-site. This is what we get from using contractors with no experience, no inventory and do not know where to get parts. Service work will always be needed to repair HVAC. If you are willing to work 24 hours a day for 50 years you can. Even in bad times you will stay pretty busy. We have been asked to repair equiment lately instead of replaceing it.

GOOD LUCK Sorry about you loss.

[Airmechanical]

If I do have them come out I will have to tell them the whole sorted story from start to finish. That's going to be embarrassing and I'm going to sound like a fool. I think it would be better to go through that story directly with the owner and not the person who answers the phone. Is that appropriate or would you contractors rather that the secretary got the whole story first and then take it from there?
tell the secratery you have some things going on with your HVAC system which you would like to discuss with the service manager, then explain everything to him, if the secretary needs to know, tell her too, you won't sound like a fool, cause you been on emergency heat for an extended period of time, any service manager would/should understand your worries

If I do change to someone else I want to be sure I get off on the right foot right from the start. And what questions should I ask to be sure this person is experienced?
unfortunately there is no magic question, even if we gave you a good question to ask, the guy might be the best tech in the world, but just does not no the answer to that question, he might know the answer to the question and be the worst technician in the world



.

[beckservmngr]

If you are worried about the Original contractor(as I would be), and unsure of the other one you found on line, you can also go through a RUUD dealer. Ruud and Rheem are the same thing, and most can provide warranty work for both. If you feel you must, you can start with customer service with the distributor, the distributor you would need to call is Superior Distribution. Web is www.superior-hvac.com or phone 317-308-5525. They are on Shadeland Ave in Indy. Ask for Barb, she is the warranty manager. I Service RUUD/RHEEM as well as other many other brands, and this goes for them all. If you don't find out what caused the part to fail, it will fail again.

The meaning of Stupidity: doing the same thing over and over, but expecting different results.

Good Luck on your issue.
Beck

[Airmechanical]

FYI;

this is something that most home owners don't know

your not limited to a rheem or rudd dealer for this warranty work

any "legitament" HVAC company can perform your factory warranty work

i mainly sell Goodman, i perform warranty work for all HVAC systems



.

[beckservmngr]

FYI;

this is something that most home owners don't know

your not limited to a rheem or rudd dealer for this warranty work

any "legitament" HVAC company can perform your factory warranty work

i mainly sell Goodman, i perform warranty work for all HVAC systems



.
your right, the problem is most do not want the hassle of dealing with it. I am the same way, my guys do warranty on nearly all of them
Beck

[lynnie]

Thanks everyone for the information. I got a msg from the office secretary this morning that the owner had 'contacted the manufacturer about getting the parts'. So, I guess the whole time when the parts were not in, it was because they had not been ordered. I was surprised to hear from them today, and don't know what to think now.

Overall I know he is busy and probably doesn't have time to mess with me. So I think next week I'm going to call the other company and talk with them. Plus, I'm largely concerned that he does not have the necessary expertise to fix my system. Maybe his company just doesn't work with that many heat pumps or something. However now that he may actually be beginning to get it together here I feel kinda strange about changing companies.....like it's rude or something. I assume if I change companies that he can return the parts.

I don't know any of you people personally, but I feel truly supported and greatly appreciate that. Lynnie

[JWB]

I am sure that when your unit was installed, you could not have forseen all these problems. You paid them and everyone was happy. I don't deal with ruud/rheem, but work on many of them. They are good machines. They are a sound company. This dealer isn't treating YOU right. It would not be rude of you to change co.'s now, it may be more expensive (if co #1 is giving you a break) but your power bill is quickly adding up. You can also go over co. #1's head with a ruud/rheem customer concerns phone call. You have been more then patient with these folks and I believe you have been treated rudely by THEM. You have rights and a warranty with r/rheem and the original installers.

If you called me and I went to your home, I would like to see the past service tickets to see where you were with all of this and then, I would get on the phone and order you a compressor. I would then call you back and let you kow about how long it would be until your compressor got here. Agian, I don't deal ruud/rheem, but I get warranty and repair parts from them and install them almost every week.

get your heat fixed by someone.

[lynnie]

Thanks JWB for the info. I've thought about this all weekend and the path of least resistence is for me to wait a couple more days to see if he gets it fixed.

I'm also looking for the Rheem customer service number just in case. There is only one phone number on the website so I assume that is it, and I plan to be ready just in case.

It was warm here today in Indiana so I feel like the bleeding has slowed a little bit.

Thanks everyone for your help. Lynnie

[sktn77a]

I'm also looking for the Rheem customer service number just in case. There is only one phone number on the website so I assume that is it, and I plan to be ready just in case.



Yes, that's it. Not toll-free, unfortunately.

[lynnie]

Oh fellas, I am so f-ing done with this rheem HP. The repair folks were out here for the 3rd visit today and it is still not fixed. They were here all day, I can't imagine what this is going to cost. In fact my mom figured up today that with the 3+ lengthy repair visits so far and the extra cost of the electric heat, I could have bought a new HP and had it installed already. And this thing is still not fixed. It is like the nightmare that just won't end. I can't believe that Rheem doesn't have some kind of standards about this sort of thing. A GOOD COMPANY WOULD! My mom thinks I should just tell him to send me the bills and stop now, and then look for another company to install a new HP. Can I have some other manufacturer's HP outside and keep all of my electric stuff and fan and all that inside? My husband and I paid more than 5 grand for the current thing 3 years ago. I don't have the money for what this is going to cost now let alone another one but am just totally lost in what to do. Probably going to have to visit the bank now anyway so need to make the best decision for the long run. I may sell this house in the next couple of years and move closer to town, and I don't want to sell it with a lemon of a HP in here. Plus I think my AC won't work either, so it's just not heat but cooling too. Thanks for listening, any advice appreciated. Lynnie

[sktn77a]

Lynnie:

Start by calling the better business bureau and file a complaint against the installing company. Then call Rheem or their local distributor and tell them about your experience and ask for their help. Check into the lemon laws in your state. At this point they've had God knows how many unsuccessful attempts to fix it. You may be able to get them to replace it or refund your money.

I hear your frustration!

Keith

[Mr Bill]

We don't have any contractors here on the forum close to him?

[lynnie]

Thank you both for your replies. Mr Bill I don't understand your question. I don't know if anyone from Bloomington Indiana is on this forum.

Thanks sktn77a for your advice. I know that Indiana has a lemon law for cars but I doubt they do for anything else. This is not a very progressive state. I'm still thinking about the BBB, and a couple of friends suggested that too due to the way they blew me off for so long.

I plan to call Rheem about this even if I replace with another HP. I never did get any satisfaction with the junk 90+ energy efficient gas furnace I last had of their's that had problems for years with little explosions intermittently when it came on; and don't really expect anything different here. That time the installer, who is out of business now, was talking with them about our problems, and we paid through the nose for them to come out and try one idea after another from rheem, and never did get that problem stoppedl I'm just not set up to pay for someone's rheem furnace education here.

but I'm going to call Rheem and I'm not going to be pushy or raise hell or anything like that. I'm just going to present the facts to them as they are and let it stand on that. I doubt they will do anything, I think I'm just too small to get their attention. And I could raise hell and tell them about how their furnace in this house isn't worth the screws that are holding it together, etc, etc, which is how I feel right now, but then I'd feel cheap afterwards and that is never any good for me. At the end of the day whether I am warm or cold in here, I've got to feel good about how I've dealt with this.

However, I am definitely not paying anyone to come out here and test drive rheem's off the cuff hair-brained ideas like happened last time. Nooooosirrrreeeee

And maybe that is how all the manufacturers work, but it is a bad way to treat people. I work in health care and that kind of crap wouldn't fly for 5 seconds. Even clinical trials have better standards than this.

I know that people have talked about what a good company rheem is, and that scares me to some degree, but from where I'm standing it just doesn't look that way. Or maybe it's just that they are a company only for rich people and I just can't afford them. $$$$$$ every 2 or 3 years add up.

last question: can I put a different manufacturer's HP outside and keep my current stuff inside?

and I'm sorry for having such a bad attitude on here but I'm tired, and I'm tired of this HP trouble. I'm signing off now and going to bed and hopefully will have a better outlook tomorrow.

thanks for listening. Lynnie

[dirtyboy103us]

Lynnie you have been unbelievable patient

first save all your bills and receipt's

i do refrigeration and i know I'm am going to be hammered by most owners for saying this but these machines are very EASY to repair and not rocket science but you have a company that has found a cash cow and is milking it for all you are worth

call the company and tell them you want all your money back for ALL REPAIRS TO DATE and then state that they will pay for the repairs made by new company most of the stuff i have read in this thread BS

you have not had a technician show up yet..... he is a taxi driver and has been giving you the ride around town

its way past the time for a lawyer


the first repair sounds like he left a leak in the system and this cause the system to eat the compressor (just a guess here) but as i seen they send out a first year tech and he just keeps on replacing parts till he happens on the right broken part and you just keep paying the bill WOW ...... you should start to run as fast as you can from this company as the owner has not gotten involve yet for some mysterious reason MONEY KEEPS FLOWING IN


the more i read this thread the more pissed I get

we all get lumped in with these buttheads

[sktn77a]

its way past the time for a lawyer


Well, I must agree. If your state's lemon law is limited to automobiles, you still have the Magnusson-Moss warranty act which covers all things over $25 and gives you specific legal rights, regardless of what the manufacturers warranty states about limitations.

You've had some bad luck. Twice with Rheem apparently. I've had Rheem equipment for almost 20 years and had very few preoblems (I've had very few problems with any of my HVAC equipment over the years, thank goodness).

Be polite but firm with Rheem and/or their distributor. Your patience has been tried beyond the reasonable and they really need to step up to the plate now.

Keith

[dirtyboy103us]

as most guys agree on here its not the equipment its the installation thats bad and this type of break down has MORE than a 95% chance of pointing its way back to the install

i would bet good money after they repair it again in a year you have another Major break down

some of these guys are absolutely ruthless, so don't worry about being nice anymore and go get them for ........

[lynnie]

Thank you for your replies.

He has not sent me any bills yet. The thing quit on 12/28 and he first visited on 12/31 (it was a Wednesday I think). But no bill yet. I assume I will get one total bill for all of the hours whenever he gets it fixed. So, I really have no idea what he is going to bill me. Cleanings have been $xx an hr plus trip charge.

I do kinda feel like I've got the blank check thing going on here. But, frankly, I have no idea what he will charge me.

Dirtyboy103us, I am working with the owner, the owner is the person who has been out here every time. Most times he has 1 or 2 other employees with him as well. And, it is interesting that you mention a leak in the system because after he put the second new compressor in yesterday he looked for a leak for hours. Inside, outside, and under the house. When I asked him in the mid afternoon if he found the leak he said he thought 'it' showed a leak because it was cold out, or the substance was cold, or something was cold ??? but that there really wasn't a leak. I had to leave yesterday afternoon so my mom came over and hung out until he left, and before he left he told her that he had the compressor in there, and the compressor worked, but something else was making a noise he didn't like, so he unhooked the compressor just so I wouldn't accidently turn it on or whatever.

Keith, I'm going to google the Magnusson-Moss warranty act, and see if perhaps I can use that. And I also think that I will continue to have problems with this HP from now on, which is part of the reason that I am so upset about it all, and why I think that my best plan may be to just replace it with another manufacturer's version. Or this is just going to keep happening.

I can live here without the HP working by using the electric heat and my wood stove, however, I will have serious problems if my AC is out for months at a time. Indiana has miserable humidity in the summer and I haven't lived without AC in the summer for decades.

I'm still wondering if I can have a different manufacturers stuff outside and keep my current stuff inside. Do folks ever do that successfully?

thanks everyone for your thoughts. Lynnie



No prices in post

[t527ed]

call repair co back and tell them they are no longer allowed on your property and will not be paid a dime. 6 weeks with unit still not repaired is total BS.

call the other rheem dealer you found and let them take a look at it.

[dirtyboy103us]

it sounds like its time for a no hassle replacement of outdoor unit, but i don't think rheem/ruud has one like some other company's have

i really feel for this guy if the owner has been out there, but i would see what he comes up with on the bill, because he knows he can't charge you for his incompetence

maybe he has the distributor and manufactures rep coming out now to get approval for replacement

this is just hard for me to fathom this kind of trouble

[beckservmngr]

We don't have any contractors here on the forum close to him?

I think I may be the closest,

I am in Williamsport, not that close.

Beck

[beenthere]

Time you get another contractor in.

[lynnie]

Thanks everyone for your advice and information. I've decided I'm going to call Rheem in the morning, early, and tell them about my situation and see what they say. I just hate doing this kind of stuff, but I hate not have a HP more. thanks again everyone. Lynnie

[lynnie]

Ohhhh, sorry beenthere about that price I put in a post yesterday. I won't do that again. *!* Lynnie

[beenthere]

Ohhhh, sorry beenthere about that price I put in a post yesterday. I won't do that again. *!* Lynnie
Promises, promises. LOL :)

[jpb2]

No one here can really help w/o knowing the whole situation and seeing the job. Sounds like you have a bum contractor. ( HOPE HE WAS NOT THE CHEAPEST BID ). The Ruud line is as clean as I have seen it. Airflow design and many other issues can effect the situation. I wish you well

[tinknockertom]

There is no way in H** i would let the installing contractor back on my property. I deall with Rheem/Rudd equipment all the time and there is nothing that would prevent this unit from being repaired after the second visit. The fact is they do not now how to fix your problem and they should of told you that up front. They are not helping our image here. CALL another service company. They are taking advantage of you. Just reading this thread has really made me angry :mad:

[lynnie]

Okay, I called Rheem and spoke with Jenna in customer service. I told her the WHOLE story and she told me that:

-parts should be covered
-contractors are independently owned and Rheem doesn't have any control over them
-that she could call the distributor about getting me another contractor in this area
-and that that was all she could do for me.

When I pressed a bit she said:
-you can call the BBB
-call consumer reporting
-get an attorney

When I asked how to escalate this problem within Rheem she said:
-the contractor can fill out a job site info sheet
-the contractor can get the district rep involved
-Superior distribution is the distributor for this area
-but no way that I can advocate for myself in this

she reluctantly gave me the phone numbers for Superior in Indianapolis and Terre Haute, but said that she doubted the distributor would talk to me.

It's supposed to be in the 60's here today, so glad of that.

And basically I told Jenna at Rheem that my TXV was replaced in late Nov, my compressor failed in late Dec (which I think was directly caused by a mistake he made in Nov), the contractor was out in early Jan with a new compressor that he could not get to work, that for 4 weeks I was told that the parts are not in yet, that he was out last Fri and here all day and it still isn't fixed, but that he told my mother that the compressor was working but something else was making a noise so he disconnected it so I wouldn't use it.

and Jenna didn't seem surprised by my story either.

thanks everyone for your help and support. Lynnie

[AirCareTech]

Find another contractor and a lawyer.
Don't be afraid to let a bit of your anger and frustration show.
You've been way too patient.

[sktn77a]

Sounds like Rheem were a big help (Not)! I'd call the Rheem distributor. They don't generally like talking directly with end-users but I've had great luck with Gemaire (the Rheem distributor in the SouthEast) and your situation is certainly out-of-the-ordinary. See if you can speak to their Tech Support guy.

Bottom line is (as others have said), Rheem equipment is very good and there's no reason the problem can't be fixed. But you need to get your heating system back up and running so I'd call it a day with the present installer and see if you can get a Rheem "Top Contractor" to come out and fix the system. The nearest one to Bloomington appears to be:

Heady Heating & A/C
112 W. Main St
Farmersburg, IN 47850
Phone: (812) 696-2396
Contact: Ed Heady
Web Site: http://heady.rheemteam.net

Yes, it's a bit further than companies ordinarily travel but I' think it might be worth getting a recognized Rheem specialist to fix the problem. And if it costs you a hunderd bucks more than Bozo the Clown, you're still ahead of the game!

Good luck!

Keith

[lynnie]

Well, the same contractor showed up again this morning about 10 AM or so. He didn't call first so I was surprised to see him. I asked him if Rheem had called him, as I had called them about my problem. The first thing he said was 'well, good, they keep saying to check the outside TXV.... etc, etc, etc (stuff I don't understand)" I truly think he doesn't know how to fix.

So anyway he asked for the Rheem number I called and the name of the person I spoke with, I provided both, and he's been out there for about 3 hours or so now. I'm holed up inside. (I hate confrontation if you haven't guessed) It's past time they should have stopped for lunch, so maybe they are about finished. (1:45 PM here now)

He also mentioned Terre Haute so I think that is where the distributor is for our area.

No idea what to expect, but hopeful. Thanks everyone! Lynnie

[yelram]

Okay, here comes the detective on the scene. The TXV valve they changed was inside right? Because i'm sure they put an air conditioning expansion valve on a heatpump. This might not be their fault though. I had one fail on a heatpump, gave the order to the supplier, and installed the valve they shipped. This was in the summer, and it worked fine until winter. I had to go back and switch it, but the distributor company covered the labor since it was their mistake. Most of our valves for AC have "not for heatpumps" written on the box, but this one apparently did not, and they needed the specific part number to tell me if it was AC or HP. Either that, or they installed the equalizer port at the wrong orientation, and oil is preventing the proper operation of the TXV.

[lynnie]

I am happy to report that the HP is now fixed. He said he replaced the outside TXV today to get it running again. He sat out there and watched it run for quite a while, but then said it was fine. He said that he talked with a Rheem rep today from Indy (service rep or service mgr?) about what was going on with it. He is going to come back in 2 or 3 days to check for leaking.

But I am so relieved. I've been out getting wood on the porch and it is a really nice night here in Indiana. It is 58 degrees, there is a light breeze out of the south, there is a full moon that is lightly opaque due to clouds....and my HP is FIXED!! Who could ask for more?

Yelram, if it fails again I will share your suggestions. I hope the Rheem rep would have run through the alternatives with him when they talked.

Last time it failed in 32 days. But I'm hoping I never have any problems with this thing again. :)

Now I'm so looking forward to the bill. Generally speaking about how many hours does it usually take to replace a compressor? Like what is a common range? I want to be somewhat prepared.

Thanks everyone for your help and support. The Pres was in Indiana today and I'm watching him on tv now, although I think it is national. I hope his economic plans are beneficial for all of you!!! Take care, Lynnie

[lynnie]

okay, I know I'm slow at times but this morning the 'leak' concept just came through to me. It was the 'freon-like substance' that was probably leaking out of there. It was probably a very slow leak and it took about a month for it to all leak out, or at least leak out to a damaging point. And the absence of the substance is damaging to the compressor, and quite possibly the TXV as well? maybe other things too?

So he should have seen when he was here checking the first time that the pressure was low in there, but he didn't tell me that. I don't think he had any of that pressure checking equipment (stuff with gauges) out there that first time he came, but not certain.

I feel like a light bulb just came on. I think I was too stressed to put it together previously. sheeeshhhhh. Thanks everyone. Lynnie

[heaterman]

Checking refrigerant levels is a basic part of trouble shooting AC and heat pump operation, almost like looking at the gas gauge in you car when it won't run. I would not worry at this point as with the work they did, adding refrigerant was a necessity and they would of had to use a gauge manifold, so play it by ear. Keep us informed, best of luck with the resolution of your HVAC issues.

[sktn77a]

Hmmmm............. Let's see now, you had the TXV replaced by this guy in early December and within 3 weeks a 2 year old compressor was trashed. And then after another 4 weeks, they discover the TXV needs replacing again.................

If I were him, I wouldn't dare ask you for a penny!