FX 16 Remote Display Problem

[#1servicetech]

I have an FX 16 with onboard display. I am trying to add a remote display. I have it hooked up to the remote display terminals but it just says device offline and address 1. I tried changing addresses and re-downloading the configuration but it doesn't work. I also noticed that it says RT+ RT- and RT Com so I tried hooking it to the local bus. It still doesn't work. any ideas anyone??

[GYUR22]

only onboard display will work if you have it on controller.
You can remove it then try to connect remote dispay everything will be ok

[#1servicetech]

That is not what johnson is saying. I have a call in and they are trying to find the answer.

[#1servicetech]

I just read the manual and it says you can have the onboard and up to 2 remote displays on an fx16

[GYUR22]

remove the onboard display and you will see

[#1servicetech]

I already did with no change.

[GYUR22]

Do you have any configured data on display string or value?

[kostasgreece]

Can you check that the MUI version is aligned with FX FW version and your tool version?

[#1servicetech]

Johnson called back today and told me after the download to cycle power. it works like a charm now.