Sometimes its not good to have friends

[jasson007]

apparently i got myself in a pickle and am looking for a solution. I have a "friend" who is a A/c wholesaler he sold me a 4ton carrier infinity at his cost along with zone control, smart sensor, 58cva furnace and coil. I had another "friend" Install the unit i went from vertical to horizontal he changed everything new electrical to unit inside and out new gas lines new ducts new return everything. System is awesome works great but..... i was reading the infinity control and it says if warranty work is needed contact carrier dealer!!!! uh oh what can i do to get the carrier dealer to file the warranty card? Pay a nominal fee and let him walk the system down and sign off? Any carrier dealers out there ever do this? Is it legal? help
thanks in advance

[markettech]

I could be wrong, but it was my understanding that the warranty registration cards go back to the OEM, not one of the local Carrier dealers. So, from this standpoint I don't think you've got a lot to worry about (assuming I am correct in my understanding:o).

The bigger issue at hand here is you get what you pay for.........and I'm guessing there mere idea that you felt uneasy enough about your situation to start a thread on the topic may indicate that you are realizing that you got exactly what you DID pay for.

Now, you may be able to get a Carrier dealer to service your equipment even though it was installed by a "friend".......but you may not.

Don't be terribly surprised if you have a warranty issue that the contractor repairs the unit, hands you a bill, and has you track down your own warranty reimbursement from the factory.:eek:

[Gunnery Sergeant Hartman]

Don't be terribly surprised if you have a warranty issue that the contractor repairs the unit, hands you a bill, and has you track down your own warranty reimbursement from the factory.:eek:

The joys of saving a buck...

[beenthere]

Talk to the guy that sold you the unit.
Since warranty parts will come through the distributor.

[DanW13]

I would think You should be able to file for your own warranty from Carrier, and since your HVAC buddy did the install he should do the warranty work and the guy who sold you the equipment should give you the replacement parts since he did seel you the equipment. So it doesn't sound like you have too much of a problem as long as you maintain a "friendship" with these 2 guy's. :D

[beenthere]

Warranty card info:

Installing contractor--- Dave from down the road, he works for a Rheem contractor. :)

[jasson007]

markettech "The bigger issue at hand here is you get what you pay for.........and I'm guessing there mere idea that you felt uneasy enough about your situation to start a thread on the topic may indicate that you are realizing that you got exactly what you DID pay for."

I have no doubt that it is an excellent install the reason I am posting this is that i know what I paid for the system and if 3 years from now the board goes out I would hate to see the price of an infinity board more less pay for a new one

[markettech]

markettech "The bigger issue at hand here is you get what you pay for.........and I'm guessing there mere idea that you felt uneasy enough about your situation to start a thread on the topic may indicate that you are realizing that you got exactly what you DID pay for."

I have no doubt that it is an excellent install the reason I am posting this is that i know what I paid for the system and if 3 years from now the board goes out I would hate to see the price of an infinity board more less pay for a new one

I'm not disputing the quality of the install. Really, that's not what I thought about at all when making the statement I made.

You see, there are certain "intangibles" that result in paying a higher price on a complete installation from a reputable dealer/contractor (this is not ALWAYS the case, but holds true the overwhelming majority of the time).

One of those intangibles is peace of mind.....or in other words the system works like the contractor said it would, the warranty covers what it says it will, and you are at ease with the entire transaction. Not only at ease now, but for years into the future.

Peace of mind is what I was referring to and was the reason for my statement. Had you spent the additional money to purchase the equipment and have it installed by the dealer/contractor, the issue of possible warranty hassles down the road would have never entered your mind.

Sure, there are other intangibles as well, but this is the one I was thinking of.

Now, how much is peace of mind worth to you? Maybe it's not a big thing in your world. But again, just the mere fact that you decided to start covering your bases by throwing out this thread indicates maybe you are somewhat apprehensive of your purchase decision with regards to it costing you significant money down the road.

[m-cooling]

Warranty card info:

Installing contractor--- Dave from down the road, he works for a Rheem contractor. :)

yea really .Jason did the thought of this happening even cross your mind?
its all over this site.don't get too worried.Someone will help you but its a gonna cost you the money you saved by not hiring the right people to begin with.

[jasson007]

markettech ,
you are right i misunderstood you and you are right i would like to have the peace of mind knowing that is something ever happens I can call the installer and let them take care of it all and i also may have had the option for an extended warranty. On the other hand i paid about a third of what it would of cost to get the carrier installer to do it. the thing i worry about is it seems the infinity systems are hit and miss, most people that have them love them but some people have constant problems and i just want to make sure that carrier at least stands behind there product. I am not worried about labor cost just parts. thanks

[jasson007]

no....thats the realization i am coming to that is why i posted this

[Gunnery Sergeant Hartman]

markettech ,
you are right i misunderstood you and you are right i would like to have the peace of mind knowing that is something ever happens I can call the installer and let them take care of it all and i also may have had the option for an extended warranty. On the other hand i paid about a third of what it would of cost to get the carrier installer to do it. the thing i worry about is it seems the infinity systems are hit and miss, most people that have them love them but some people have constant problems and i just want to make sure that carrier at least stands behind there product. I am not worried about labor cost just parts. thanks

The labor cost is what will eat you alive...

[beenthere]

The labor cost is what will eat you alive...
He's figuring on free, or cheap labor from his friend that installed it.

[model m-man]

Why worry about parts? Since your counting on the friend that installed it for labor, why not count on the other friend that sold it to you for parts?

Hmmnnn - Top of the line Carrier Infinity out the back door.

[beenthere]

Hmmnnn - Top of the line Carrier Infinity out the back door.

Come on. You Know that only happens to other brands. :)

[jrongo]

I was going to do something very similar.

I was considering buying the equipment online and then have it installed to try to save $.
I even started a thread called “buying equipment online”…man did I get ripped… (Par for the course in this forum). Some (not all) of the replies were simply inappropriate (no love lost). However, I am happy I put up the post. I am now going with a traditional contractor at a reasonable price and I know if anything goes wrong I can pick up the phone and say “You said this thing would work 100% and it is not, so get back here”

The pros were right. The pure dollars I might have saved upfront seem nice but end up being potentially more costly in the long run. You may luck out or you might not.

We should all remember that warranties are not “free with the purchase.” Warranties are mathematically included in the price. A cost to replace formula is applied as an amortized future cost and then those costs are spread over the line and the revenue from that line. So when you buy that unit you buy the warranty as well. If you buy the product and the warranty is “not included” because it has become void you are not buying 100% of the unit. If you are not getting 100% of the unit you are actually overpaying. That is the true way to think about the cost of the unit.

[hvaclogic]

If it went out the back door he can't file a warranty claim since it's going to require the serial # and it's got to show that it has been sold. If it's all on the up and up then he can call a Carrier dealer to repair it and that dealer is going to get the part, put it on and then go back to his office and file a claim online and get a credit back on it. If that serial # is supposed to be sitting in a warehouse somewhere then eyebrows are going to be raised.

[jasson007]

the unit is not out the "back door" if it was i got ripped i purchased it from a commercial wholesaler who was able to get it for me. is it true that only certain carrier dealers can order an infinity? i was told that just because companies service carrier equipment doesnt mean they can order an infinity?

[beenthere]

You better hope that isn't rue.
Cause if it is, then only ones installed by those certain dealers have a warranty.
Warranty always states installed by a "qualified contractor".

[model m-man]

( out the back door ) means you bypassed a Carrier dealer who is the only one that is supposed to sell you that unit and he is supposed to install it. In a nutshell, you have no warranty and no chance of getting one unless your wholesaler friend is willing to lie for you and can get an authorized dealer to do the same. Sometimes, trying to beat the system bites you in the behind.

[dash]

Your warranty depneds on the policy of the distributer in your area,hopefully the same one you bought it from.

[Airmechanical]

Warranty card info:

Installing contractor--- Dave from down the road, he works for a Rheem contractor. :)



:D:eek::o



.

[fv_tom]

If you managed to buy a product wholesale, there should be no expectation of warranty.

Like others have said, if there is a problem with the equipment, the "friend" who did the install should do the work, for which you should pay out of your own pocket, and you should buy the parts from your "friend" at the wholesaler.

Considering the money you saved by going the route you did, that shouldn't be a problem...should it?

[Twilly]

Why worry about parts? Since your counting on the friend that installed it for labor, why not count on the other friend that sold it to you for parts?

Hmmnnn - Top of the line Carrier Infinity out the back door.


Twilli is aghast and demands a full scale investigation.

[beenthere]

If you managed to buy a product wholesale, there should be no expectation of warranty.




What if he paid 10% above wholesale, is warranty expectation ok then.

What he paid for it doesn't matter.

[skippedover]

Well I can tell you one thing about United Technologies (Carrier, Bryant), they're pulling in reins on their equipment sales. They're buying up distribution areas and the factory is handling distribution through wholly owned outlets. It happened in our area and the offshoot is that only truly authorized dealers can get the product. Used to be anyone with an EPA certificate could. That's changed. Had another company call us the other day looking for a maintenance manual for a specific piece of equipment. He had already contacted the distributor and was told to contact us. They wouldn't sell it to him. So how the warranty issue works I have no idea but what I do know is that if he has problems with the Infinity system, he'll darn sure want to have a Carrier or Bryant dealer working on it. If you're not trained on those systems, they can get very puzzling very fast.

[RoBoTeq]

Ya get friends to get you equipment and to install that equipment and then have the audacity to complain about friends? This is about right for the mentality of people who only care about saving themselves money.

[fv_tom]

What if he paid 10% above wholesale, is warranty expectation ok then.

What he paid for it doesn't matter.

What I meant is that he went the "buying and having it installed by a friend to get a deal" route instead of going to the Carrier dealer. If he didn't buy it from the dealer, he shouldn't expect any warranty no matter what he paid.

[beenthere]

What I meant is that he went the "buying and having it installed by a friend to get a deal" route instead of going to the Carrier dealer. If he didn't buy it from the dealer, he shouldn't expect any warranty no matter what he paid.
Maybe, maybe not.

The part warranty doesn't come from the dealer, it comes from the manufacturer.
They, and only they are the ones that get to determine their warranty policy.
Carrier might not care, since they got the same amount of money as if it would have been bought and installed by a Carrier dealer.
You should email Carrier and express your thought on the warranty to them. And see what they're response is.
I doubt they really care.

JMO

[bmathews]

I'm laughing at you. You make a deal then whine like a little girl. Man up. Deal with it. Whatever happens, happens. You must live by the decisons you make in your life. Maybe they will work out, maybe not.

[platchford]

If you managed to buy a product wholesale, there should be no expectation of warranty.

Like others have said, if there is a problem with the equipment, the "friend" who did the install should do the work, for which you should pay out of your own pocket, and you should buy the parts from your "friend" at the wholesaler.

Considering the money you saved by going the route you did, that shouldn't be a problem...should it?

Personally I think that says it best. Ultimately, unless you managed to purchase a complete lemon, the amount you saved is going to be over and above any potential typical repair part cost. This is assuming you still have an installation friend to install said part and that you are able to purchase said part from your wholesaler friend. All in all, it may never become an issue anyway. :rolleyes: Either live with it and be happy or worry yourself to death. :D