Trane XL16i Problem

[sbruner]

Are any of you HVAC guys aware of an issue with some Trane XL16i Heat Pumps? I have one less than 5 months old. Trane is sending a new relay. This is after a board was replaced. The outdoor unit makes a terrible buzzing noise and will not stop. I am very frustrated with Trane's response to this issue. I believe they should replace my outdoor unit.

[John confield]

The unit does not need to be replaced you have a 60 cycle hum wich can be caused by a weak transformer in the indoor unit or a weak coil in the contacter you might have more than one problem you do need to have your contracter check it out then report to trane

[sbruner]

My contracter has been working on it for two weeks with Trane. I talked to the regional Trane rep today they have a fix. It involves the board that has already been replaced and a relay which they are sending finally. I'm venting because I spent alot of money on a high end heat pump, and i've had more trouble with it than the 25 year old unit it replaced.

[beenthere]

The saying is: Its hard to stop a Trane.
Not, Trains run quiet. :)

Joking aside.

Trane isn't going to replace an outdoor unit, because of a hum, and a bad board.
Hope you got the 10 year parts and labor warranty. If you didn't, its no too late.

[second opinion]

Is it a two ton?

[sbruner]

Ding Ding Ding Yes it is a two ton unit