View Full Version : JCI/York-parts dept needs to tighten up!!
06-22-2007, 11:36 PM
These people need to get a grip. How do they expect to stay in business by making people wait 15 to 45 minutes to order parts or, repeatedly sending out the wrong parts??!!
Oh, I forgot, they're a monopoly. Its not like I can take my business elsewhere. Which is really too bad, because if I could I would.
This is the worst I've seen. I'm loosing money because of other peoples imcompetency.
I know I'm being tough here, but if anyone from JCI/York is reading this, you need to understand that you are far from exceeding my expectations. The level of service you provide is not good enough, period.
Am I the only one having trouble?
06-23-2007, 12:13 AM
It's not just on the parts end...at times JCI can be slow to respond to a request for service, and their labor rates are up there. Talked to a good parts rep yesterday who sells JCI ASC's and he relayed stories that for years JCI would not allow outside distributors to sell their ASC's, which drove the price of such through the roof. Apparently they reluctantly made the change.
Same rep also has a number for me of a local outfit made up of former JCI techs should I start looking outside of JCI for service to our BAS.
JCI has excellent training for their products and excellent literature to support their products. And the ASC's I interact with are pretty rugged and do not cause much trouble. I only wish they'd get the picture that service should be on par with a good product, as many other American corporations should realize. Lots of good products out there from many corners, but the pleasure of owning it is easily tarnished if customer service and support are slow, a hassle, or ineffective.
19 D Guy
06-23-2007, 12:13 AM
Got a invoice from them last week. Dated September of '05. The Houston office is about the best office as far as in stock parts. There paper trail sucks. Also, had a warranty call out for them last week, told specifically for them to call when the mechanic made the service call because I wanted to be there to talk to him about all the problems with this machine. Found out today that he went to job, made repairs and never called or told the building engineer what problem was this time. Oh well.
06-23-2007, 01:03 AM
Ever since Johnny boy fired Ellen in the Baltimore parts center it has gone downhill. Their pricing is unbelievable to anyone buying parts. They have to be the worst parts distribution system of all the manufacturers. JMHO
06-23-2007, 09:43 AM
Guess I should have specified I'm having the problem when I try to buy chiller parts.
I told one of my customers the other day that parts for his York machine have almost doubled in price & I have to charge time for running them down.
I love the part of the msg "if you are a independent mechanical contractor, press 1" "if you are a JCI/York branch, press 2". I wonder how long those guys are on hold.
This may not be an issue of incompetance at all, it may be part of a master plan. If my price goes through the roof everytime I need a York part & I have to order it more than once to get the right one, my customer may decide to check out JCI/York.:eek:
I know I sound paranoid, but think about it.
BTW, five hundred bucks for a transducer? They could atleast give a courtesy reach around.:D
duke of earl
06-23-2007, 10:10 AM
York can't even pull up an IOM and identify a part. I think they are using a microfishe like Carrier was using a couple of years ago. These people are not trained to provide acceptable service. This explains why Trane owns the market in my area.
06-23-2007, 03:16 PM
If you know the part number, a local resi/light commercial York distributor can order the parts. Some of those guys are pretty good. ;)
06-23-2007, 04:00 PM
I cringe everytime we attemp to order replacement parts for York commercial equipment. I know they are in transition. Yea right!! I generally get tried of waiting on the phone, fax in the order and wait a month. If it's a critical piece of equipment , we suggest, that we hoist it off and replace it. Maybe the factory service guys get all the parts. Then the salesman asks why were not interested. Oh -boy.
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